/n Company : Hastings Deering (Australia) Ltd/n /n /n Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER. /n /n We are seeking a motivated and customer-focused Service Administrator to join our Mackay team. In this role, you will be responsible for supporting service operations, coordinating day-to-day administrative activities, and delivering exceptional customer service to both internal and external stakeholders. Offering a permanent full-time position on a Monday to Friday roster, this is a fantastic opportunity to join a supportive team and grow your career with a leading organisation. /n /n Who are we and why work with us? /n Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally.

We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

/n /n We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia. /n /n When you join our team at Hastings Deering, you’ll benefit from: /n /n /n

- Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.

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- Flexibility & Work-Life Balance – We prioritize your well-being with flexible working hours, ensuring you can maintain a healthy balance between your personal and professional life.

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- Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.

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- Innovation & Improvement – We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry.

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- Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.

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- Insurance Benefits – Salary continuance insurance.

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/n What you’ll be doing: /n As a Service Administrator at Hastings Deering, you will: /n /n

- Service Support – Deliver day‑to‑day administrative assistance to keep service operations running smoothly.

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- Work Order Management – Create, track, and finalise work orders, job cards, and related invoicing.

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- Operational Coordination – Organise scheduling, process timesheets, and support accurate job costing.

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- Customer Engagement – Communicate with customers regarding bookings, progress updates, and general enquiries.

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- Data & Records Management – Maintain accurate service information and ensure systems are updated consistently.

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- Safety & Quality Assurance – Contribute to meeting safety, quality, and compliance standards across the service function.

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- Reporting & Office Support – Assist with reporting tasks and provide broader administrative support as needed.

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- Reception duties – Assist customers, vendors and Hastings Deering employee when visiting our facility. /n /n What you’ll need: /n A successful teammate will have experience in: /n /n /n
- Administration Experience – Previous experience in an administration role, ideally within a service, workshop, or trade‑based environment.

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- Organisational Strength – Strong organisational skills with excellent attention to detail.

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- Communication & Service – Demonstrated ability to communicate effectively and provide high‑quality customer service.

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- Time & Priority Management – Able to manage competing priorities and work efficiently in a fast‑paced setting.

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- Systems & Software Capability – Confident using computer systems, including the Microsoft Office Suite.

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- Team‑Focused Approach – A proactive, positive attitude and strong commitment to teamwork.

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/n Interested? Here’s What’s Next: /n If you’re interested in growing your career with a large OEM, we’d love to hear from you! /n Apply Now – click the button below.

Enquiries: 1300 071 618

Contact: Taylor Collett – Talent Acquisition Partner /n

/n Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process. /n

📌 Service Administrator (Mackay)
🏢 Sime Motors
📍 Mackay