About Us:

Adelaide City Automotive Group are one of Adelaide’s most diverse, family-owned dealership groups with over 40 years of dealership experience, we’re committed to providing our customers with top-tier vehicles and unparalleled support. Proudly supporting growing brands such as GWM, Renault, Jeep and Leapmotor, a large pre-owned vehicle department and a thriving service and parts centre, we are located just two minutes from the CBD and offer a flexible work schedule, great benefits, off street employee car parking with an excellent opportunity for career progression.

About the Role:

We are seeking a performance-driven, experienced customer full time Service Advisor to join our high-performing service department team, that prides itself on managing high customer retention, above-national-average customer survey scores, and promoting a positive brand image.

Responsibilities will include:

- Greeting and serving customers for the service department.

- Advising customers on vehicle updates regarding repairs or servicing.

- Following manufacturer and dealership warranty policies effectively and efficiently.

- Coordinating daily service appointments.

- Meeting individual and team targets.

- Managing customer expectations.

- Ensuring customer satisfaction through excellent customer service.

- Preparing for next-day appointments.

- Booking customer vehicle services via email, phone, or face-to-face.

- Preparing Repair Orders and Job Sheets for workshop execution.





- Promptly invoicing customers.

- Effectively addressing customer concerns.

Specific skills required:

- Consistently creating a memorable customer experience.

- Explaining the value of vehicle services and repairs.

- Working cooperatively in a team environment.

- Genuine care for external and internal customers.

- Exceptional organisational skills with strong time management.

- Previous experience using EraPower, SuperService Triage (highly regarded).

- Supported dealership brand experience i.e. GWM, Renault etc (highly regarded).

- Ability to communicate with internal stakeholders.

- Current driver's license and police clearance are mandatory.

Essential criteria:

- A passion for the automotive industry and the brand.

- Ability to logically solve problems.

- Ability to thrive under pressure.

- Ability to Multitask

- Robust attention to detail and communication skills.

- High level of personal presentation.

- Strong computer skills.

- Commitment to achieving high levels of customer satisfaction.

This role offers:

- An attractive remuneration package will be negotiated with the successful applicant, based on qualifications, skills and previous experience, with the opportunity to maximise earning potential with a weekly retainer and commission structure.

- A friendly culture and supportive working environment.

- Extensive training and development opportunities.

📌 Service Advisor (Thebarton)
🏢 Adelaide City Automotive Group
📍 Thebarton