⭐ Service Delivery Manager | Complex Disability & SIL

? Parramatta | Hybrid | $105,000 + $5,000 travel allowance + super

Ready for a leadership role where you can genuinely make a difference?

For 25 years, All About Caring has supported people with complex needs to live safely and independently in their own homes and communities. We specialise in complex, high-intensity and 24/7 disability support, including Community and SIL services.

We're looking for an experienced Service Delivery Manager to lead our Client Managers and rostering function and help shape the next chapter of service delivery at AAC.

This is an opportunity for a solid disability-services leader who is ready for broader responsibility and wants to genuinely influence people, service quality and how we work.

About the Role

Reporting to the Head of Client Services, you'll lead service delivery across AAC's Community and SIL programs.

A big part of your role will be developing capable, accountable managers who take ownership, make good decisions and confidently solve problems. We're not looking for someone to personally fix every issue. We want a leader who builds the capability of the people around them.

You'll oversee

- Community and SIL service delivery
- Client Managers and the rostering function
- Client onboarding and continuity of care
- Workforce planning and service coordination
- Complaints and complex client or stakeholder escalations
- Operational risk, adverse events and after-hours oversight
- Performance, quality and continuous improvement.

You'll work closely with clients, families, Support Coordinators, Case Managers, clinicians, funders and internal teams to navigate complex situations and achieve positive outcomes.

About you

You're a calm, practical and solutions-focused leader who understands the realities of delivering disability services in a complex 24/7 environment.

You'll bring:

- Significant experience in disability,



complex community care or a related service environment
- Experience leading managers, team leaders or multidisciplinary operational teams
- Experience across Community, SIL, complex care and/or high-intensity supports
- A strong understanding of the NDIS and disability service delivery
- Confidence managing complaints, escalations and challenging stakeholder situations
- Strong people leadership, including coaching, performance management and difficult conversations
- An understanding of clinical risk and the ability to work effectively alongside clinical specialists
- A track record of improving processes and ways of working.

Most importantly, you're someone who can create clarity, build accountability and empower others to make good decisions. Help us shape what's next

We're an established organisation, but we're not interested in standing still. You'll have the opportunity to improve systems and processes, simplify how we work and lead positive operational change.

We're also exploring how technology and AI can reduce unnecessary administration, improve efficiency and give our people more time to focus on what matters most: our clients.

We want someone who'll bring ideas, challenge us constructively and help turn improvements into everyday practice.

Why join AAC?

- Make a visible impact across an important operational function.
- Develop other leaders and build a high-performing team.
- Help shape systems, processes and future ways of working.
- Join an experienced and collaborative leadership team.
- Work in an organisation specialising in meaningful, complex disability support.
- Hybrid working: 3 days office / 2 days working from home.
- $105,000 + $5,000 travel allowance + super.

Sound like the challenge you've been looking for?

If you're an experienced disability-services leader who feels ready to step up, have greater influence and help shape what comes next, we'd genuinely like to hear from you.

Apply with your CV and tell us a little about what you're looking for in your next opportunity.

📌 Service Delivery Manager (Sydney)
🏢 All About Caring
📍 Sydney