Lead, Develop and Grow Our Service Team

Malmet (Australia) Pty Ltd | Leeton, NSW An opportunity to lead a growing team and make a real difference in an established Australian manufacturing business. Malmet is an Australian-owned and operated manufacturer of specialised equipment used in hospitals and aged care facilities across the country. Established in 1969, we have built our business around providing reliable equipment backed by responsive, professional service.

As our business continues to grow, we are looking for an experienced and motivated Service Manager to lead our service department, develop our people and help us continue improving the experience we provide to our customers.

This is an opportunity for someone who enjoys leading people, solving problems and taking ownership of their work. We are looking for a person who is willing to learn, challenge existing processes and contribute to the ongoing development of the business.

About the Role

Based at our head office in Leeton and reporting to the Operations Manager, you will lead an established service team of approximately 12 people, with the potential to grow to around 18 over the coming years.

You will be responsible for supporting the team in delivering reliable, skilled service to our customers, while building strong relationships with our internal departments, customers and service partners.

Your responsibilities will include

Leading, supporting and developing our service team to achieve high standards of performance and customer care.

Overseeing the delivery of preventative maintenance, breakdown support, installations and other service activities.

Building and maintaining strong relationships with customers and service agents.

Working closely with other departments to improve communication, coordination and service delivery.

Identifying opportunities to improve processes, systems and the overall efficiency of the department.





Supporting the training and development of technicians to ensure the team has the knowledge and resources required to succeed.

Managing escalated customer concerns and ensuring issues are addressed effectively.

Working with our quality and product development teams to identify and implement ongoing improvements.

The position involves regular engagement with customers and our service teams across NSW and Queensland, including travel to Sydney, Brisbane and surrounding areas. Occasional national travel will also be required to engage with customers and service partners.

About You

We are looking for someone with demonstrated experience leading technicians, tradespeople or other technically skilled employees.

You don't necessarily need experience in medical equipment. We believe strong leadership, a willingness to learn and the ability to develop people are equally important.

To succeed in this position, you will bring:

Proven experience leading and developing teams within a technical, trade-based or service environment.

Strong communication and relationship-building skills.

A practical, solutions-focused approach to problem-solving.

The confidence to make decisions, take ownership and recognise when matters need to be escalated.

The ability to understand technical products and processes while drawing on the expertise of those around you.

A proactive and self-motivated approach, with a genuine interest in improving how things are done.

The ability to build trust and work effectively with people across different departments and levels of the business.

A willingness to learn,



adapt and grow alongside the business.

Most importantly, we want someone who enjoys leading people, takes pride in their work and understands that a successful service department starts with a well-supported and motivated team.

Why Join Malmet?

At Malmet, we believe our people are central to the success of our business.

We are continuing to invest in our people, systems and capabilities to support the next stage of our growth. We recognise that improvement comes from the people working within the business, and we encourage our team to contribute ideas, challenge established practices and take ownership of making things better.

For the right person, this role offers:

A genuine leadership opportunity – Lead and develop an established team with significant scope for future growth.

The ability to make an impact – Contribute to improvements in service delivery, customer relationships and the way the department operates.

Support and development – Work alongside an experienced management team committed to developing our people and the business.

A growing Australian manufacturer – Join a family-owned business with a long history and a clear direction for the future.

Relocation opportunities – Assistance with relocation to Leeton may be considered for the right candidate.

All approved business travel expenses are covered, with company vehicles available as required for business travel.

Interested?

If you are an experienced leader who enjoys developing people, improving processes and building strong customer relationships, we'd like to hear from you.

This is an opportunity to become an important part of Malmet's continued development and make a meaningful contribution to our people, our customers and our business.

Apply through SEEK with your resume and a brief introduction outlining your relevant leadership experience.

📌 Service Manager (Leeton)
🏢 Malmet Australia
📍 Leeton