About Us

Doncaster JLR are owned by Autosports Group (ASG) which is a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands. Autosports Group employs over 3,000+ people across over 100 dealerships located in Australia and New Zealand.

At ASG, our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners. Our values—Strive for Excellence, Care, The Village, and Lead Change—guide everything we do. We warmly welcome people of all genders, backgrounds, and situations and are committed to delivering an equal and diverse workplace.

About The Role

Currently we are looking for an experienced Service Manager to join the team at Doncaster JLR. As Service Manager, you will oversee the daily operations of our busy Service Department, leading a dedicated team of Service Advisors, Technicians, and support staff. You will be responsible for driving service excellence, ensuring smooth workflow, and delivering on both customer satisfaction and business performance.

In this role you will:

- Oversee all aspects of the Doncaster JLR Service Department, including scheduling, staff management, and customer interactions.
- Ensure the highest level of customer satisfaction by providing exceptional service experiences.
- Implement and maintain service standards in line with brand’s quality and performance expectations.
- Train and mentor service technicians to deliver top-notch technical expertise and customer care.
- Collaborate with other departments to achieve overall dealership objectives and exceed targets.

Our ideal candidate will possess the following:

- A minimum of 2 years’ experience in a management role in a Service Department with a comparable automotive franchise
- Strong coaching, mentoring and development skills and the ability to motivate and develop a high-performance team
- The ability to develop, maintain and constantly improve department processes




- Strong communication skills and the ability to respond to often complex department issues in writing and to present to a group
- Robust commercial acumen and the ability to prepare, monitor and report on department budgets whilst driving results
- The ability to monitor the departments adherence to workplace safety policies and procedures.
- Confident IT skills and the ability to lead by example with the integration of Autosports Group systems
- A holistic appreciation of the importance of the service department as part of the overall dealership performance in terms of revenue and customer service
- Appropriate technical qualifications
- A current driver’s licence

Why Join Autosports Group?

- Accelerated career growth with a defined pathway, and ongoing professional development
- ASG Paid Parental Leave to support you and your family
- Access to exclusive OEM offers on new vehicles across all dealerships
- Access to premium, factory-backed training to keep your skills at the industry forefront
- Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site and a wellbeing program that includes discounted private health insurance rates with HCF and access to Fitness Passport.
- Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women’s Network
- Referral bonus incentives for employees and their friends/family
- Confidential, free access to our Employee Assistance Program (EAP) for personal and professional support
- Enjoy a vibrant team environment with regular team barbecues, social events, and community engagement

Applications are reviewed as they are submitted. Therefore, we encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process. Successful candidates will be required to complete pre-employment checks and hold the appropriate working rights to work in Australia or New Zealand. This includes reference check and background checks and other role-relevant screening where applicable.

📌 Service Manager (Doncaster)
🏢 Doncaster Land Rover
📍 Doncaster