Description/n

/n Rentokil is looking for an organised Service Planner with strong administrative and communication skills to join the Hygiene team in Newcastle on a full-time basis. /n At Rentokil Initial, we are proud to be the global expert in pest control, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day. /n The core responsibilities in this role include: /n /n

- Organising and scheduling regular field service activities in the Hygiene Team

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- Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager

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- Organise installations and jobs for completion within divisional time frames and expectations

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- Respond to customer enquiries/complaints on service and, where required, arrange necessary non-routine service calls

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- Deal with all paperwork and administration related to service activities and routing of documents for entry into Branch Contracts Computer System

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- Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements

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- Provide ongoing reports requested by management in relation to such items as state of service, jobs, customer service history,



specific technician productivity and customer retention

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- Maintain reporting spreadsheets within time frames

/n /n /n The ideal candidate will have: /n /n

- Excellent phone etiquette

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- Strong written and verbal communication skills

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- Strong computer skills

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- Ability to give clear instructions

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- Strong collaboration skills

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- Solid time management skills

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- Previous experience in a similar role or quick-paced office environment

/n /n As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks. /n If the idea of working in a highly collaborative, friendly, yet busy and hardworking team organisation that is on a growth trajectory sounds like you, please get in touch! /n /n Employees Testimonial /n "The team culture is inclusive, family-oriented and feels like a small business even though it is global" /n Lisa Craker /n /n “I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.” /n Matt Jones /n /n “The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.” /n Renay Fagan

📌 Service Planner (Newcastle)
🏢 Rentokil Initial
📍 Newcastle