Virgin Australia is seeking a Senior Leader, Service Design & Enablement in Brisbane. You will set direction for service design, standardising and enabling experiences across Guest and Member Contact Centres, airports, lounges and onboard.
You’ll translate ambition into connected journeys, establish Heartbeat’s evolution, and build capability to support teams in delivering caring, consistent experiences with digital support where it adds value.
📌 Senior Service Design (Australia)
🏢 Virgin Australia
📍 Australia
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