Location: Australia

Work Arrangement: Hybrid (Client Site)

Employment Type: Contract

Contract Duration: 6 months (with potential extension of 1 year)

Working Hours: 8 hours per day, 5 days per week

Target Start Date: 5 November 2026

Experience: 8–10 years of ServiceNow development experience

Job Overview

We are looking for an experienced ServiceNow SAM SME + Performance Analytics SME to join our client's team in Australia.

The ideal candidate will have strong hands-on experience in ServiceNow Performance Analytics, Software Asset Management (SAM Pro), IT Asset Management (ITAM), CMDB, software compliance, and enterprise service management reporting.

The candidate will be responsible for designing, developing, implementing, and optimising ServiceNow Performance Analytics solutions and leading technical configuration of ServiceNow Software Asset Management Professional (SAM Pro).

This role requires a technically strong SME who can independently manage complex configurations, develop enterprise-grade dashboards, establish KPI frameworks, and improve software asset governance and license compliance.

Key Responsibilities

1. ServiceNow Performance Analytics

- Design, develop, and maintain ServiceNow Performance Analytics solutions.
- Configure KPIs, indicators, breakdowns, scorecards, widgets, and dashboards.
- Build executive, operational, governance, and compliance dashboards.
- Develop automated reporting solutions across ITAM, CMDB, SAM, and Service Management.
- Monitor business and operational performance through data-driven reporting.
- Collaborate with stakeholders to define KPIs and reporting requirements.

1. ServiceNow Software Asset Management (SAM Pro)

- Lead end-to-end ServiceNow SAM Pro technical configuration.
- Configure software models, software catalogues, reconciliation rules, and normalisation processes.
- Manage software entitlements, license compliance, and software reconciliation.




- Identify opportunities for software license optimisation.
- Implement publisher-specific software licensing solutions.
- Establish software governance and compliance frameworks.
- Improve software asset lifecycle management processes.

1. Stakeholder Collaboration

- Work closely with ITAM, CMDB, Infrastructure, Security, Operations, Audit, and Service Management teams.
- Understand business requirements and translate them into technical solutions.
- Provide technical guidance and expertise to the project team.
- Support enterprise reporting, software governance, and compliance initiatives.

Mandatory Skills
- 8–10 years of ServiceNow development experience.
- Minimum 5 years of hands-on ServiceNow Performance Analytics experience.
- Strong hands-on experience with ServiceNow SAM Qualified.
- Strong knowledge of ITAM, CMDB, software asset management, and software compliance.
- Experience developing dashboards, KPIs, scorecards, and automated reports.
- Experience configuring software models, catalogues, reconciliation, and normalisation.

Mandatory Certifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist – Software Asset Management Professional (SAM Pro).

SAM Pro certification is mandatory. Nice-to-Have Skills

- Experience with publisher-specific software licensing (Microsoft, Oracle, IBM, Adobe, etc.).
- Software license optimisation and entitlement management.
- ITAM and CMDB governance.
- Enterprise-level ServiceNow implementations.
- Experience working with audit, security, and compliance teams.

Team Structure
- Team Size: 6
- Reporting Manager: Biju Pillai

Interview Process
- Microsoft Teams interview.
- Face-to-face interview may be required.
- Client interview is mandatory.

Contract Details
- Initial contract: 6 months.
- Potential extension: Up to 1 year.
- Notice period: 4 weeks.
- Work arrangement: Hybrid, with client-site presence required.
- Travel: No travel required.

📌 ServiceNow SAM SME + Performance Analytics SME (New South Wales)
🏢 Resource Hub Consulting
📍 New South Wales