Lead the shift. Support the team. Set the standard.

Come and be part of the next chapter of Kerbside Eatery.

We’re looking for a positive, proactive and reliable Shift Supervisor to help lead our Edmondson Park team and deliver an exceptional experience for every customer.

This role is perfect for someone who enjoys taking responsibility, thrives in a fast-paced environment and wants to develop their leadership skills within a growing hospitality business.

We’re looking for someone who leads by example, brings great energy to the team and understands that a successful shift comes down to great people, clear communication and attention to detail.

You don’t just want to get through a shift. You want to make it a great one.

ABOUT THE ROLE

As Shift Supervisor, you’ll be responsible for helping lead the team during service and ensuring each shift runs efficiently, safely and to the high standards our customers expect.

You’ll work closely with the Store Manager and take an active role in supporting, directing and motivating the team throughout the day.

You’ll lead from the front, working alongside the team during busy periods while keeping an eye on the bigger picture — service, food quality, cleanliness, communication and team performance.

You’ll also have the opportunity to develop your leadership skills, build confidence in decision-making and take on greater responsibility as you grow with the business.

YOUR RESPONSIBILITIES

Shift Leadership & Team Support

- Lead the team during allocated shifts and help ensure daily operations run smoothly.
- Set a positive example through your attitude, work ethic and approach to customers.
- Allocate tasks and communicate clear expectations to team members.
- Support team members throughout service and help keep everyone working together.
- Assist with training and onboarding current team members.




- Provide constructive feedback and recognise great work.
- Help maintain a respectful, positive and accountable team culture.
- Support the Store Manager with team development and day-to-day leadership.

Customer Experience & Service

- Deliver friendly, efficient and welcoming customer service.
- Maintain high standards of food quality, consistency and presentation.
- Lead by example during busy service periods and help the team manage customer flow.
- Respond to customer questions and resolve concerns professionally.
- Identify opportunities to improve the customer experience.
- Encourage a team mindset focused on making every customer feel valued.

Store Operations & Standards

- Ensure opening, closing and shift handover procedures are completed correctly.
- Maintain high standards of cleanliness, organisation and presentation.
- Monitor stock availability during service and communicate replenishment needs.
- Assist with stock rotation, waste control and inventory processes.
- Ensure food safety, workplace health and safety procedures are followed.
- Keep equipment, workstations and service areas clean and organised.
- Follow established systems and procedures while identifying opportunities to improve them.
- Communicate operational issues to the Store Manager promptly.

Ownership & Continuous Improvement

- Take responsibility for the performance and atmosphere of your shift.
- Identify problems early and take practical steps to resolve them.
- Stay calm, organised and solutions-focused under pressure.
- Communicate clearly with the team and management.
- Take feedback on board and actively work to improve.
- Look for ways to make service smoother, the team stronger and the store better.

Most importantly, we want someone who cares enough to step up. Pay: $21.00 – $33.00 per hour

Experience

- Hospitality: 1 year (Required)

Language:
- English (Required)

Work Location: In person

📌 Shift Supervisor (Edmondson Park)
🏢 Kerbside creamery
📍 Edmondson Park