Tenancy & Property Officer

Are you an experienced tenancy and property management professional looking for a role with greater purpose? Stellar Living is seeking a capable and people-focused Tenancy & Property Officer to manage a portfolio of community housing properties across the Perth metropolitan area.

This is a varied, hands-on role combining tenancy management, property inspections, rent administration, maintenance coordination and tenant support. You will have the opportunity to use your tenancy and property management expertise while helping individuals and families establish secure, sustainable homes.

About Stellar Living

Stellar Living is a not-for-profit community housing provider managing over 400 homes across the Perth, Peel and Kalgoorlie regions. We provide secure, sustainable and affordable housing for people who may otherwise have limited housing options. Our team is committed to delivering responsive, professional tenancy and property management services while being an exemplary landlord.

About the role

You will be responsible for delivering high-quality tenancy and property management services in accordance with the Residential Tenancies Act, program requirements and organisational policies.

Your responsibilities will include

- managing mainstream and supported tenancies from application and allocation through to tenancy conclusion
- conducting property viewings, sign-ups, inspections and property condition reports
- calculating rents and managing rental accounts, arrears and repayment arrangements
- coordinating responsive, vacancy and planned property maintenance
- identifying tenancy risks and working constructively with tenants to support sustainable outcomes
- maintaining relationships with support providers, strata managers, government agencies and other community housing organisations and partners




- investigating and resolving tenancy concerns, nuisance complaints and antisocial behaviour
- preparing documentation and representing Stellar Living at the Magistrates Court, State Administrative Tribunal and Consumer Protection hearings when required
- maintaining accurate tenancy and property records
- contributing to service improvements, team objectives and performance targets.

The role is based at our Thornlie office and involves regular travel to properties. Occasional after-hours assistance may be required for urgent maintenance matters.

About you

You will be comfortable balancing the legislative, financial and administrative requirements of tenancy and property management with the individual circumstances of tenants. To be successful, you will need:
- a minimum of 2 years' experience in a similar tenancy or property management position
- demonstrated knowledge and practical understanding of the Residential Tenancies Act 1987
- experience of working with vulnerable and complex clients, including people with disabilities, experiencing family and domestic violence, with mental health challenges, in recovery and people exiting the justice system
- the ability to manage a busy and varied property portfolio
- strong judgement, organisation and record-keeping skills
- confidence managing arrears, tenancy breaches, complaints and complex tenancy matters
- skilled and sensitive communication skills
- an understanding of the circumstances affecting people experiencing housing stress,



housing crisis or other vulnerabilities
- strata management experience highly regarded
- proficiency in Microsoft 365, Outlook and property management or CRM systems
- a current Western Australian driver’s licence
- the ability to obtain a satisfactory National Police Clearance
- ability to obtain and maintain a valid myID for Business Hub access.

You will also bring resilience, emotional intelligence and a practical, solutions-focused approach. You will be supported by a collaborative team, but you must also be confident working independently and taking ownership of your portfolio.

Why join Stellar Living?

This role offers the opportunity to:
- apply your tenancy and property management skills in a purpose driven organisation
- manage a diverse portfolio with genuine variety and responsibility
- contribute directly to housing stability and positive tenant outcomes
- work within an experienced, supportive and collaborative team
- access salary packaging benefits available through a not-for-profit employer
- build your experience across social & affordable housing, tenancy management, property services and stakeholder engagement.

How to apply

Please submit your resume and a cover letter outlining your relevant tenancy and property management experience and your understanding of the Residential Tenancies Act. If you have any questions regarding the position, please contact Haley Wright, Operations Manager (08) 9452 9207 9452 9207). A detailed is available for download from our website at https://stellarliving.com.au

Applications will be reviewed as they are received.

Stellar Living is committed to providing an inclusive and respectful workplace. We welcome applications from people with diverse backgrounds, experiences and perspectives.

📌 Tenancy & Property Officer (Metro) (Thornlie)
🏢 Stellar Living
📍 Thornlie