McArthur Community Care is seeking an experienced, forward-thinking Senior Service Coordinator to help lead the coordination of high-quality disability support services in Adelaide and remote areas.

This is an opportunity for a confident and compassionate professional with strong leadership skills, substantial experience in the disability sector, and the ability to manage complex, high-care rosters. You'll work closely with the Manager, provide day-to-day guidance to the coordination team, and help the team respond effectively to the changing of client requirements and operational needs.

You'll be a collaborative, person-centred professional with sound judgement and a proactive approach to explore and work through the daily challenges. You're confident using technology and digital systems to support accurate, efficient service delivery, and experience with MYP is an advantage.

About the role

You will:

- Provide guidance, support and leadership to Service Coordinators in their day-to-day work.
- Work alongside the Manager to support effective team operations and high-quality service delivery.
- Coordinate and oversee complex and high-care client rosters, maintaining continuity of support while responding to changing needs.
- Identify and resolve daily rostering and service-delivery challenges in a timely, considered way.
- Support clients to have rosters that reflect their goals, preferences and individual circumstances.
- Build strong working relationships with clients, families, support workers and colleagues.
- Monitor service quality, support worker performance and client satisfaction, following up on concerns appropriately.
- Maintain accurate client records, rosters, service templates and correspondence.
- Coordinate meet-and-greets to support client choice and find the right fit between clients and support workers.
- Use digital systems and technology confidently to support communication,



documentation and service coordination.

About you

You are an experienced disability-sector professional who can combine strong leadership with a collaborative, hands-on approach. You will bring:

- Proven experience in the disability industry, including working with complex or high-care support needs.
- Demonstrated leadership skills and the ability to guide and support colleagues.
- Experience managing complex rosters and responding to changing staffing and client requirements.
- Collaboration, person-centred practices with robust teamwork skills.
- Solid problem-solving skills and the ability to manage competing priorities.
- A genuine commitment to person-centred support, client choice and control.
- Excellent communication and relationship-building skills.
- Use technology confidently to support accurate, efficient service delivery.
- Knowledge of MYP; experience using the system will be an advantage.
- A current DHS Disability Clearance or NDIS Worker Screening Check.
- A valid unrestricted driver's licence.

Why work for McArthur?

- Join a respected, credible and sought after disability support provider.
- Work with a knowledgeable and supportive team.
- Receive attractive remuneration.
- Access training, development and career progression opportunities.
- Be part of a dedicated team that are committed to quality support and positive outcomes.

About McArthur Community Care

Established in 2015, McArthur Community Care provides trusted, tailored and ongoing services to people that have acquired their disability. As a registered NDIS and ACIS provider, we are committed to client-focused care and recognise the important role our Support Workers and coordination teams play in achieving great outcomes.

If you're an experienced disability professional ready to take on a Senior Service Coordination role, please send your cover letter and resume to Sharon Farn, Workforce Coordinator - Community Care (SA), at [email protected].

📌 Senior Service Coordinator - Community Care (South Australia)
🏢 Mcarthur
📍 South Australia