About the role
The Indigenous Hospital Liaison Officer is a non-clinical role that provides advocacy, practical assistance and emotional support to Aboriginal and Torres Strait Islander patients and their families within the acute hospital setting. The role focuses on improving patient experiences and health outcomes by promoting cultural safety, supporting access to healthcare services, and helping patients understand information relating to their hospitalisation, treatment and ongoing care.
Working closely with hospital staff, community organisations and support services, the successful candidate will assist patients to navigate the healthcare system, facilitate referrals, support discharge planning and strengthen connections between the hospital and Aboriginal and Torres Strait Islander communities. This role plays an important part in delivering culturally responsive services and improving access to equitable healthcare.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values: * Provide advocacy, practical assistance and culturally appropriate support to Aboriginal and Torres Strait Islander patients and their families throughout their healthcare journey. * Assist patients to navigate the health system by coordinating referrals, mobilising family and community supports, and contributing to effective discharge planning. * Work collaboratively with clinical teams to help patients and families understand medical information, treatment options and healthcare processes.
* Develop and maintain strong relationships with community organisations and external services to support coordinated care and ongoing patient support. * Support initiatives that improve healthcare access and patient outcomes, including reducing Discharge with Support (DWS) and Fail to Attend (FTA) rates, while maintaining accurate patient records and documentation. Benefits when working for us * Rewarding career and development opportunities across a wide range of clinical and non-clinical areas * Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance * Flexible working arrangements and competitive salary rates with annual incremental increases * Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging Metro North Health offers a energetic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.
You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED