This beautifully located hotel is entering a new chapter, with a refresh of the guest rooms being planned and an opportunity for the Accommodation Manager to help shape the future.

This is an exciting opportunity for a driven hospitality professional to lead front office and housekeeping operations while delivering exceptional guest experiences and driving business performance.

The Role

Are you an experienced hospitality professional looking for your next challenge? We're searching for a dynamic Accommodation Manager to oversee the accommodation division of the Criterion Hotel and lead a team committed to exceptional guest service.

Working closely with venue leadership, you will be responsible for managing front office operations, housekeeping standards, guest satisfaction, revenue performance, and team development.

Key Responsibilities

- Lead daily operations of the front office and housekeeping departments to ensure smooth operations and exceptional guest experiences.
- Plan, organise, and direct team members to maintain the highest standards of guest satisfaction.
- Manage PMS systems and OTA platforms, with a focus on guest feedback, online reputation, and occupancy performance.
- Develop and improve operational processes to enhance efficiency and service delivery.
- Recruit, train, mentor, and develop team members to ensure ongoing success.
- Track debtors and manage payment follow-up processes.
- Drive accommodation revenue through effective pricing, occupancy management, and sales strategies.
- Oversee departmental budgets, payroll, and key performance indicators.
- Ensure compliance with company standards, policies, and relevant legislation.

Why You'll Love It Here

- Career Development: Genuine opportunities for growth within a growing hospitality group.
- Dynamic Setting: Work within a busy and continuously evolving hotel operation.




- Supportive Team Culture: Join a collaborative team focused on success and guest satisfaction.
- Central Location: Enjoy working in the heart of Rockhampton, close to local attractions, dining, and amenities.
- Make an Impact: Play a key role in shaping the guest experience and driving accommodation performance.

About You

- Proven experience managing accommodation, hotels, motels, or resorts.
- Robust leadership skills with experience coaching, mentoring, and developing teams.
- Hands-on management style with a passion for hospitality and guest service.
- Experience managing PMS systems, OTA platforms, and online reputation management.
- Understanding of revenue management principles including rate optimisation, occupancy management, and channel performance.
- Strong financial acumen with experience managing budgets, payroll, and KPIs.
- Excellent communication and interpersonal skills.
- Ability to identify process improvements and drive operational excellence.

About Us

The Criterion Hotel is a cornerstone of Rockhampton's hospitality scene, welcoming locals and visitors alike with quality food, cold drinks, comfortable accommodation, gaming, and entertainment. From live sports and community events to great dining experiences, the Criterion Hotel prides itself on delivering genuine hospitality and exceptional customer service.

Our team is passionate about creating memorable guest experiences while fostering a workplace culture built on respect, teamwork, and continuous improvement.

Apply Now

If you're an experienced hospitality professional ready to take the next step in your career and lead the accommodation operations of a well-established regional hotel, we'd love to hear from you.

Apply now with your CV and Cover Letter and tell us why you're the perfect fit for the Accommodation Manager role at the Criterion Hotel, Rockhampton!

📌 Accommodation Manager (Rockhampton)
🏢 Waymark Hotels
📍 Rockhampton