Having a diverse workforce that represents the wider Tasmanian community is very important to us and we actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, people who may identify as LGBTQI+, and all genders. We recognise the value, unique skills and knowledge that Aboriginal employees bring to the workplace and welcome and encourage applications from Aboriginal people.

We are committed to putting the rights and wellbeing of children and young people at the centre of what we do. We will employ the right people. We will embed a culture of self-reflection and continuous improvement. We will have the courage to change what needs to be changed. We will regularly review our policies and structures through a child and youth safety lens. Our people will be equipped with the skills to recognise and respond to signs of harm. We are growing a culture where everyone takes responsibility, shares information, and speaks up if something doesn’t seem right. Together, we’re creating a place where all children and young people are safe from harm.

We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.

We understand that people have different needs to manage their work and life and to support people we embrace the benefits of flexible working arrangements. Talk to us about how this could work for you.

We are seeking

We are seeking capable, versatile and customer-focused Relief Customer Service Consultants who thrive on change, enjoy problem-solving and multitasking, and are passionate about delivering high-quality customer service.

As a Customer Service Consultant you will be the first point of contact for Service Tasmania responsible for providing friendly, professional and customer-focused service both in person and over the phone.

You will assess customer needs, clarify complex enquiries, process transactions efficiently and accurately in line with established procedures and timeframes and deliver accurate advice on a wide range of products and services. Cash handling and confidence with technology are also important components of the role.

As a relief Customer Service Consultant you will have set working days and will be assigned to work at any service centre within your region to cover planned and unplanned leave. Rostered location is based on service needs and can change at short notice.

These roles are ideal for someone who embraces a little bit of travel, enjoys working across different service centres, and can confidently adapt to new environments and teams. With a strong focus on accuracy, empathy and collaboration, you’ll bring professionalism, flexibility and care to every customer interaction, ensuring a positive experience wherever you go.

To find out more about service centre locations in your region, take a look at our Find a Service Centre page.

Period of Appointment





Fixed-term - 12 months

Hours per fortnight

Up to 73.5 hours

Please note this selection process may be used to make additional appointments for similar roles within Service Tasmania throughout the Southern and Northern regions for up to 12 months.

Duties 1. Provide customer focused service delivery by carrying out any or all of the following duties:

- As the initial point of contact, either by phone or face to face, assess customer needs and resolve customer inquiries through sound analytical problem solving, decision-making and judgment, using effective communication. This includes interpreting unclear and sometimes vague and varied requests.
- Access, interpret, apply and then provide customers with accurate information and advice on Service Tasmania products and services.
- Accurately and timely, process a range of product and service transactions.
- Ensure the accurate and timely completion of daily tasks in line with specified service and contact centre procedures and processes.
- Individually responsible for the daily receipt and reconciliation of transactions and money.
- Organise and arrange referrals where necessary to appropriate Government Agencies.
- Undertake actions on behalf of Registrations (delegations) and comply with Registration instructions and regulatory frameworks.
- Ensure office infrastructure is properly maintained; including equipment, office procedures, and security equipment.
- Operate a range of equipment including PCs, telephones, copiers, fax machines, EFTPOS terminals, and security equipment.
- Utilise Windows based operating systems, web-based products and a terminal based directory system reference tools, to undertake tasks and to process work associated with the provision of quality services. (Volume and type of processing work will vary according to program, service delivery channel and business requirements).
- Develop and maintain service centre displays, including stock levels.

2. Champion productive working relationships to ensure customer focused service delivery:
- Contribute to planning and improving team outcomes.
- Achieve safe, diverse and results focused work workplace.
- Develop and maintain effective relationships with colleagues, Service Tasmania management, client agencies, and business and community representatives.
- Provide support, advice and assistance, including training, to other staff.

3. Demonstrates personal drive and integrity by:
- Manage own workload, personal development and delivery of efficient and accurate service delivery.
- Manage own time, efficiency and accuracy of service delivery to effectively meet agreed targets and performance standards.
- Participate constructively in business improvement initiatives, including adjustment of daily work patterns.




- Be responsible for own actions and, as a member of a team, ensure that the Tasmanian community receives a high level of service.
- Provide and receive feedback in a constructive way.
- Undertake appropriate training and self-development activities as required to ensure appropriate skills and knowledge for all forms of service delivery.
- Possess and maintain up to date knowledge of Service Tasmania products and services and participate in ongoing training programs.
- Adhere to rosters (work schedules) assigned in advance to meet business requirements.

4. The incumbent can expect to be allocated duties, not specifically mentioned in this document, that are within the capacity, qualifications and experience normally expected from persons occupying positions at this classification level.

5. Observe, promote and practice the principles of the State Service Code of Conduct and DPAC Values.

- Maintain confidentiality, particularly when dealing with sensitive customer information or issues; complying with security procedures and protocols;
- Ensure a safe working environment by complying with relevant Work Health and Safety (WHS) legislation, codes of practice and policies, procedures and guidelines issued under the Department’s WHS Management System.

Essential Requirements

A current licence to drive a motor vehicle in Tasmania.

The Head of the State Service has determined that the person nominated for this position is to satisfy a pre-employment National Criminal History Police Check before taking up the appointment, promotion or transfer. The following check is to be conducted:

Checks for criminal charges, convictions or findings of guilt for:

- crimes involving dishonesty
- crimes of violence
- sex related offences
- serious drug offences
- traffic violations, criminal or traffic charges (but not including parking infringements).

Desirable Requirements

12 months’ experience in a customer service, retail or contact centre environment.

Download the Statement of Duties and any Associated Documents

SoD - Customer Service Consultant - Regional Relief.docx

SoD - Customer Service Consultant - Regional Relief.pdf

Advice for applicants for positions at DPAC.docx

Advice for applicants for positions at DPAC.pdf

How to apply

1. Review the Statement of Duties and refer to the Advice for Applicants.
2. Electronic submission of application is preferred, please click the 'Apply Now' button.
3. Complete the application form including your responses to the four questions that relate to the role’s selection criteria. You are not required to upload a separate statement addressing each of the selection criteria in the Statement of Duties.
4. Upload a copy of your current resume/CV

Recruitment Process Timeline

It is expected that initial assessments will be completed prior to Christmas, with interviews to be scheduled for early in the New Year. We anticipate the successful candidate commencing in late February/early March 2027.

If you have any difficulty uploading your application, please contact us prior to the closing date on (03) 6165 9920.

Workforce Planning
[email protected]

📌 Service Tasmania - Customer Service Consultant Relief (003428 North / 003433 South)
🏢 Tasmanian Government Jobs
📍 Tasmania