At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.

Are you looking for your next challenge in a dynamic and expanding healthcare workplace?

Join a growing and innovative team at Ambulance Victoria!

We are currently seeking Division 1 Registered Nurses and Registered ALS Paramedics to step into rewarding Triage Practitioner roles within our Specialist Operations and Coordination Division.

Based primarily in Burwood, in Melbourne's eastern suburbs, Triage Practitioners play a vital role in delivering fast-paced 24/7 care and support to the Victorian community. Team members work a rotating roster of 10 to 12-hour shifts across mornings, afternoons, and nights, with full-time (40 hours per week) and part-time (20.13 hours per week) options available. The roster structure also provides longer breaks between shifts, supporting a healthy work-life balance.

About The Role

As a Triage Practitioner, you'll play a pivotal role within Ambulance Victoria's healthcare response network. Acting as the key coordination point for "000" callers who do not require an emergency ambulance, you'll conduct comprehensive clinical assessments and connect patients with the most appropriate healthcare pathways.

Every shift brings something new. You'll utilise your advanced clinical expertise to assess and triage a diverse range of adult and paediatric presentations, from acute medical concerns to complex mental health situations. Your decisions will have a direct impact on patient outcomes, helping people access the care they need while supporting the efficient delivery of emergency services across Victoria.

This is an opportunity to build a sustainable long-term career that recognises your expertise through competitive remuneration, generous leave entitlements, salary packaging and excellent employment conditions.

Key responsibilities include, but are not limited to:

- Conducting comprehensive telephone and video-assisted triage assessments for Triple Zero (000) callers
- Identifying patient needs and facilitating referrals to appropriate healthcare, government, and community-based services
- Recognising clinical deterioration or escalating risk and seamlessly transferring patients back into the emergency ambulance response system when required




- Utilising specialised communication and clinical decision-support systems to support safe and effective patient outcomes
- Collaborating with internal teams and external service providers to coordinate timely and appropriate care pathways
- Working across a rotating roster to support the delivery of a critical 24/7 healthcare service

About You To be considered for this position you will either be an:

- Ahpra registered Division 1 Nurse with a minimum of 4 years post qualification experience that includes:
- Triage nursing and emergency department patient care OR
- Experience working in a Secondary Triage setting for an ambulance service

OR

- Ahpra registered qualified Paramedic with a minimum of 4 years post qualification experience working for an Emergency Ambulance Service or experience working in a Secondary Triage setting for an ambulance service

You will also need to possess:
- Current Victorian Working with Children Check (Employee) or ability to obtain this prior to commencement

Triage Services offers a fast-paced, dynamic, and highly rewarding environment, ideal for resilient health professionals who thrive on variety, critical thinking, and making timely clinical decisions. A key requirement for success in this role is having strong digital literacy and the ability to confidently work across multiple technology platforms simultaneously. You'll utilise clinical decision-support tools, communication systems, patient management software, and referral platforms while maintaining accuracy, efficiency, and a high standard of patient care. The ability to quickly learn and adapt to new technologies is essential in this technology-enabled clinical environment.

Experience using ADASTRA, Odyssey, or CAD Interface systems is highly regarded; however, comprehensive training will be provided to successful candidates. The most important attribute is a willingness and ability to become proficient in a range of systems that support safe and effective patient outcomes.

Please refer to the attached position description for a complete description of the key accountabilities.

Working at Ambulance Victoria

At AV, we value our people and are committed to supporting a healthy work-life balance. In addition to a skilled and rewarding workplace, we offer salary packaging opportunities, generous personal leave provisions,



accrued days off for full time staff, free on-site parking, and a range of other employee benefits.

We believe our people are our greatest asset, and the sustainability of our workforce depends on how effectively we harness the skills, abilities, and diverse experiences of our employees. We are committed to building a workforce that reflects the diversity of the Victorian community and fosters an inclusive and supportive workplace.

If you are passionate about making a meaningful difference and are ready to bring our values of Care, Accountability, Respect and Excellence to life every day, we would love to hear from you.

Join Ambulance Victoria Triage

Services and be part of a team dedicated to delivering outstanding care and service to the community.

The process The recruitment process will involve several key stages including but not limited to written application assessment and eligibility checks, shortlisting and interviews.

Progressed candidates will need to be willing to complete pre-employment and probity screening including references, misconduct and Police Checks.

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

The salary for this role is in alignment with the Ambulance Victoria Enterprise Agreement 2024, plus super. See ‘Triage Practitioner ALS”.

How To Apply

Your application is an integral part of the selection process and should include:

- A cover letter
- An up-to-date resume providing detail of your clinical skills
- Upon application in the career's portal, you will be prompted to complete an Application Form

Applications must be submitted by 11.59pm (AEDT) on Monday 21 December 2026. Applications must be submitted via the AV Careers website to be considered. Emailed applications will not be accepted. For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment via [email protected] or 03 9840 3653.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at [email protected] and a member of our Recruitment & Selection team will be in touch.

📌 Triage Practitioner (Melbourne)
🏢 Ambulance Victoria
📍 Melbourne