- Melbourne | RACV Head Office
- Permanent Opportunity | Hybrid Working
- Competitive Salary | Attractive Employee Benefits

About the role As our UKG Pro WFM Technical Consultant, you'll be the configuration and support specialist for Time & Attendance and Scheduling. You'll turn business and functional requirements into practical solutions built directly in UKG. You'll also resolve production incidents, manage vendor escalations and lead release readiness and testing, so the platform stays stable, compliant and keeps improving.

You'll work closely with Payroll, operations, business, vendor and delivery teams. You'll bring best-practice solution design, a strong focus on quality and a cooperative, customer-focused approach that reflects RACV's IACT values.

What you'll be doing

UKG configuration

- Configure UKG Pro WFM across Time & Attendance and Scheduling, including complex pay rules, work rules, policies, employee profiles and calculation components that meet Enterprise Agreement requirements
- Configure scheduling rules, shift patterns, scheduling groups and rostering functionality
- Design and improve forecasting models, labour standards and capacity planning configurations
- Investigate gaps between expected pay outcomes and calculated timekeeping results
- Manage UKG tickets in ServiceNow so issues are resolved quickly and effectively
- Be the main contact for escalating technical issues to the vendor
- Investigate scheduling rule violations, configuration errors and unexpected system behaviour
- Review new UKG releases, prepare release notes and complete impact analysis
- Develop and run unit tests, and support SIT, end-to-end, UAT and regression testing




- Work with Payroll SMEs to reconcile interpreted time against expected pay
- Perform root-cause analysis, fix configuration defects and keep test evidence for business sign-off
- Investigate configuration-related integration defects and data discrepancies
- Support inbound and outbound integration testing for employee data, pay codes, timesheet results and schedules
- Work with operations, business, vendor and delivery teams to deliver enhancements and system improvements

What you'll bring

Essential

- Hands-on experience configuring UKG Pro WFM, with strong practical experience in both Time & Attendance and Scheduling
- In-depth knowledge of timekeeping architecture, configuration objects, calculation rules and profile assignments
- Proven ability to configure complex pay rules, work rules and policies that meet Enterprise Agreement requirements
- A clear understanding of how employee configuration, timekeeping, scheduling and payroll connect
- Strong analytical and problem-solving skills, including investigating pay discrepancies and finding root causes
- A disciplined approach to testing and quality assurance
- Clear, confident communication and the ability to work with operational, business, technical and vendor stakeholders
- Current UKG Pro WFM certification(s) and a commitment to keeping them current
- Experience managing incidents and requests in ServiceNow or a similar ITSM tool




- A tertiary qualification in IT, Business or a related field, or equivalent practical experience

Highly regarded

- End-to-end UKG Pro WFM implementation experience
- Configuring complex Australian Enterprise Agreement or Modern Award conditions
- Experience with diverse workforces and complex rostering, including UKG Pro Advanced Scheduling
- Knowledge of UKG integration frameworks, APIs, file-based interfaces and Boomi
- Integrating UKG with SuccessFactors, EC Payroll or other payroll systems
- Familiarity with UKG Dataviews, reporting, business structures and security profiles

What We Offer

- Hybrid and flexible working arrangements.
- Discounts on selected RACV products and services.
- A supportive, collaborative and high-performing team culture.
- Ongoing learning and professional development.

Why join RACV At RACV, our values of Innovation, Accountability, Care and Team guide how we work and how we show up for each other. We’re committed to creating a safe, inclusive and high‑performing environment where everyone can do their best work.

Application process

You can learn more about RACV at careers.racv.com.au. Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. Please submit your CV via the link below.

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📌 UKG Pro WFM Technical Consultant (Melbourne)
🏢 RACV
📍 Melbourne