The City of Karratha is seeking a passionate and customer-focused Visitor Services Supervisor to lead the day-to-day operations of the Karratha Tourism and Visitor Centre. Reporting to the Tourism Coordinator, you will supervise a team of Visitor Services Officers, ensuring visitors receive engaging, accurate and memorable experiences while supporting the delivery of tourism initiatives across the region.

This is a hands-on leadership role that combines customer service, retail operations, team supervision and tourism promotion in one of Australia's most unique and vibrant regional communities.

We are building for the future — and there’s never been a better time to join the City. Driven by the Council Plan 2025–2035 and the priorities of our community, we are growing our team and creating new roles that will help us deliver meaningful, lasting impact.

If you are looking for more than just your next role, this is your opportunity to be part of an organisation with purpose, energy and ambition, and to do work that truly matters to the community we serve.

What You’ll Do:

- Lead and support a team of Visitor Services Officers to deliver exceptional customer service and memorable visitor experiences.
- Oversee the day-to-day operations of the Visitor Centre, ensuring services, facilities and information are presented to a high standard.
- Manage retail operations, including sales, stock control, cash handling and financial administration.
- Coordinate staff rostering, operational reporting and continuous service improvements.
- Support tourism initiatives,



stakeholder engagement and the ongoing promotion of the Karratha region.

What You’ll Bring:

- Demonstrated experience in a supervisory or team leadership role, ideally within tourism, hospitality, retail, local government or another customer-focused setting.
- Strong customer service skills with the ability to create engaging visitor experiences
- Experience managing retail operations, including cash handling, sales, stock control and administration
- Well-developed communication, organisation and problem-solving skills, with the ability to work autonomously and lead a small team effectively.
- Current C Class Driver's Licence and the ability to obtain a National Police Clearance.
- Tourism-related qualifications will be highly regarded.

Why Join Us?

- Generous Leave Entitlements, 6 weeks annual leave
- Receive up to $26k per annum in allowances to support regional living, housing and travel expenses, plus 13% superannuation
- Benefit from flexible work arrangements, including accrued days off.
- Enjoy free access to our recreation and aquatic facilities, plus $500 salary sacrifice benefits
- Advance your career with ongoing training, professional development opportunities, and up to $3k per year for approved study
- Comprehensive Employee Assistance Program (EAP) supporting your wellbeing, financial and personal needs.

For enquiries about this position, please contact our People & Culture team on (08) 9186 8543 9186 8543). Applications close at 4.00pm on 30th November 2026. Early applications are encouraged.

📌 Visitor Services Supervisor (Karratha)
🏢 City of Karratha
📍 Karratha