• Manage customer and therapist enquiries through email, Instagram and other online platforms.
• Follow up with potential therapists who have expressed interest in joining the client's platform and encourage them to complete their registrations.
• Monitor outstanding enquiries and registrations, ensuring consistent follow-ups.
• Make outbound phone calls when email follow-ups receive no response.
• Download and manage leads generated through Meta advertising campaigns.
• Maintain and update Excel spreadsheets to track therapist registrations, customer enquiries and outstanding follow-ups.
• Review therapist profiles on the client's app/admin platform, checking registration details and profile completion.
• Assist therapists with completing their profiles, including uploading photos, adding services and completing verification requirements.
• Provide general administrative and customer service support as required.
📌 Customer Service Assistant for a Beauty and Wellness Company in Australia (Home Based Part Time) (Sydney)
🏢 Virtual Coworker
📍 Sydney
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