Enhanced Due Diligence (EDD) Case Review & Compliance Support
• Review incoming EDD cases in accordance with defined Priority levels (Priority 1–4).
• Assess risk indicators including PEP/sanctions hits, adverse media, complex ownership structures, third-party payments, cross-border exposure, and source of funds/wealth concerns.
• Analyse beneficial ownership structures and identify red flags.
• Prepare transparent, structured written recommendations within defined SLAs.
• Escalate Complex Cases to senior compliance personnel where required.
• Maintain complete, audit-ready case documentation within the platform.
• Identify matters that may warrant SMR consideration and escalate internally.

SLA & Case Management Discipline
• Triage cases based on risk severity and service-level commitments.
• Track turnaround times and ensure compliance with contractual response windows.
• Maintain structured, defensible case notes.
• Support monthly and annual reporting on case volumes, trends and systemic risk themes.

Customer Support & Platform Guidance
• Respond promptly to customer inquiries via email, chat or phone.
• Provide clear, empathetic and solutions-oriented assistance.
• Guide users through AML workflows, onboarding processes, and best practices.
• Support clients in understanding risk flags and compliance steps within the platform.

Technical Issue Escalation




• Identify and diagnose technical or workflow issues requiring development intervention.
• Log detailed, organised bug reports and feature requests.
• Work cross-functionally with product and engineering teams to resolve issues.
• Communicate resolutions clearly back to clients.

Documentation & Training Support
• Assist in creating and updating help guides, FAQs and compliance workflow documentation.
• Develop tutorial walkthroughs or short training materials for common AML use cases.
• Contribute to internal EDD playbooks and case frameworks.

Feedback Collection & Platform Improvement
• Design and implement customer feedback surveys.
• Analyse trends, recurring friction points and workflow gaps.
• Provide structured feedback to product and leadership teams.
• Identify opportunities to streamline processes and improve user experience.

Proactive Client Engagement
• Conduct proactive outreach to enterprise clients to ensure satisfaction.
• Share updates, best practices and new feature guidance.
• Support adoption and operational confidence across enterprise networks.

Operational Contribution
• Collaborate closely with the founder and leadership team on ad hoc strategic initiatives.
• Take initiative in improving internal processes and workflows.
• Support scaling of compliance support frameworks as enterprise demand grows.

📌 Compliance Support Analyst for a Data Protection Company in Australia (Home Based Full Time) (North Sydney)
🏢 Virtual Coworker
📍 North Sydney