HOBAN Recruitment is partnering with a highly regarded Federal Government organisation to source an experienced APS6 level Insights & Reporting Analyst located in Deakin ACT . This is an exciting opportunity for a data-driven professional who enjoys turning complex information into meaningful insights that support operational performance, strategic decision-making, and continuous service improvement.
Working within a high-performing analytics environment, you will play a key role in developing dashboards, reporting solutions, and data visualisations that provide valuable business insights and enhance customer outcomes.

About the Role

As an APS6 level Insights & Reporting Analyst, you will:

- Develop and deliver reports, dashboards, and data visualisations that support evidence-based decision-making.
- Analyse operational and customer data to identify trends, emerging issues, performance drivers, and improvement opportunities.
- Transform, model, and validate data from multiple sources to support reporting and advanced analysis.
- Produce actionable insights that inform operational and strategic priorities.
- Conduct statistical and performance analysis to support business outcomes.
- Present findings and recommendations to stakeholders and leadership teams in a clear and engaging manner.
- Support data governance, data quality, and reporting best practices.
- Collaborate with a broad range of internal stakeholders to improve service delivery and customer experience.

Benefits

- Competitive pay rate of $61.86 per hour , including casual loading,



providing you with financial stability and recognition for your expertise.
- 12% superannuation to secure your future and support your retirement planning.
- ASAP start date , allowing you to embark on this exciting opportunity without delay.
- Full-time position, offering 37.5 hours per week, Monday to Friday , enabling a healthy work-life balance and time.
- Work on meaningful programs that improve outcomes for Australians.
- Opportunity to influence strategic and operational decision-making.
- Exposure to large and complex datasets within a high-volume service environment.
- Develop your expertise in analytics, reporting, and business intelligence.
- Chance to work with contemporary reporting and data visualisation tools.

About You

- Proven experience developing reports, dashboards, and data visualisations that simplify complex information.
- Strong analytical capability with experience identifying trends, patterns, risks, and opportunities from operational or customer data.
- Exceptional written and verbal communication skills with the ability to present insights to diverse audiences.
- Strong problem-solving skills and the ability to make evidence-based decisions.
- Excellent organisational skills,



with the ability to manage competing priorities and deliver outcomes to tight deadlines.
- Adaptability and resilience in dynamic and fast-paced environments.
- The ability to build positive stakeholder relationships and influence outcomes through data-driven recommendations.
- Experience implementing work plans, setting priorities, and delivering projects efficiently and on time.

Highly Regarded

- Experience using SQL to extract, manipulate, join, and validate data from multiple sources.
- Experience analysing contact centre, customer service, or other high-volume operational environments.
- Experience with Power BI or similar business intelligence and data visualisation platforms.
- Advanced Microsoft Excel skills, including Power Query and DAX.
- Understanding of contact centre operations and performance metrics.
- Knowledge of the NDIS and its objectives.

Please note you do need to be anAUSTRALIAN CITIZEN for this Federal Government role.
Positions close for submissions on THURSDAY 12th NOVEMBER COB.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at***********@hoban.com.auor visit additional contact details.

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📌 Analyst - Business (Canberra)
🏢 Hoban
📍 Canberra