Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. How you'll make an impact Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. Gallagher Bassett (GB) has five offices in Australia located in Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 800 staff. GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance. Your key responsibilities will include: - [INSERT KEY RESPONSIBILITIES] About you Required: Minimum 6 months industry experience. Strong technical/PC skills, customer service focus/communication. Claims Management experience. Preferred: Prefer workers compensation claim handling experience including investigation skills, resolution skills,



evaluation, negotiation and reserving skills. Behaviors: Strong customer service focus. Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. Gallagher Bassett (GB) has five offices in Australia located in Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 800 staff. GB values its employees and offers a friendly, comfortable working workplace that facilitates a Work and Life Balance. Your key responsibilities will include: - [INSERT KEY RESPONSIBILITIES]
Required: Minimum 6 months industry experience. Strong technical/PC skills, customer service focus/communication. Claims Management experience. Preferred: Prefer workers compensation claim handling experience including investigation skills, resolution skills, evaluation, negotiation and reserving skills. Behaviors: Strong customer service focus.

📌 Senior Case Manager (Melbourne)
🏢 Gallagher
📍 Melbourne