About Container Exchange

Container Exchange (COEX) is the not-for-profit organisation that runs Queensland's Containers for Change scheme. With a purpose to create a better world through environmental, social and economic impact, COEX works to reduce container litter, increase recycling and create meaningful benefits for individuals, charities and community groups across Queensland. As the scheme continues to evolve, digital engagement plays an increasingly important role in connecting with customers, community groups and industry partners, creating better experiences and encouraging more Queenslanders to get involved.

The Role

This is a fantastic opportunity for an emerging digital marketer who wants to learn, develop and build some seriously valuable skills. Reporting to the Digital Engagement Lead, you'll work closely with experienced marketing specialists across digital engagement, content, campaigns and partnerships, gaining hands-on exposure to marketing automation, customer journeys, digital platforms and analytics.

A key focus of the role will be helping develop and deliver personalised digital engagement journeys for COEX's growing network of partners, including schools, community groups, organisations and workplaces. You'll be involved in mapping customer journeys, building automated communications, analysing campaign performance and supporting broader digital marketing initiatives. There's also plenty of variety, with opportunities to get involved in community events, partner engagement activities and projects across the wider marketing team.

What You'll Be Doing

- Support the design, development and delivery of automated customer journeys using Marketing Automation Platform




- Build and coordinate personalised digital communications, including audience segmentation and campaign automation
- Monitor and report on digital engagement and campaign performance
- Use data and insights to identify opportunities to improve customer and partner engagement
- Update and maintain content across COEX's websites and digital platforms
- Work closely with the Content, Campaigns and Partnerships teams to deliver digital engagement initiatives
- Support partner presentations, promotional activities and broader marketing projects
- Attend community events and visit recycling depots to see the scheme in action
- Provide general marketing coordination and administrative support to the team

About You

COEX is looking for someone with the right foundations, a curious mind, loads of initiative and the kind of attitude that makes people want to invest in their development. You might currently be working as a Digital Marketing Assistant, Marketing Coordinator, CRM Coordinator or Digital Marketing Coordinator, and looking for an opportunity to broaden your experience and take the next step.

Ideally, you'll have some practical digital marketing experience, particularly across email marketing, CRM or marketing automation, and an interest in understanding how technology and data can create better customer experiences. Exposure to platforms such as HubSpot, Mailchimp, Salesforce,



Marketo, Campaign Monitor, Pardot or Braze would be particularly valuable. A tertiary qualification in marketing, communications or a related field would also be well regarded.

You'll also bring:

- A curious, analytical mind and a genuine interest in digital marketing
- A proactive attitude, plenty of initiative and a willingness to learn
- Strong organisational skills and attention to detail
- Confidence working with different people and building relationships
- An interest in customer journeys, digital engagement and marketing technology
- The ability to manage multiple tasks and priorities
- A team-oriented approach and enthusiasm for contributing to a great team
- An interest in sustainability and making a positive difference

Why join COEX?

COEX is officially Great Place To Work® certified and recognised as an Inclusive Employer by Diversity Council Australia, a reflection of their culture, impact and values in action.

Here you'll find:

- Purpose-driven work with visible impact for community and planet
- A high-performing marketing team with experienced specialists to learn from
- Hands-on exposure to marketing automation, CRM, digital analytics and customer engagement
- A collaborative, values-led culture that celebrates initiative and ideas
- A supportive environment where curiosity, attitude and a willingness to learn are genuinely valued
- The chance to develop valuable skills and build a strong foundation for your future

Interested? Reach out for a confidential chat.

Call Cass Barker, Director at Gybe Consulting, on 0431 625 791 or email [email protected] for more information.

📌 Digital Engagement Coordinator (Brisbane)
🏢 Gybe Consulting
📍 Brisbane