About The Role
Reporting to the National Operations Manager JCB, this role will lead a team of Field Service Technicians and provide technical guidance across retail service, breakdown response and scheduled maintenance work. The role is focused on customer satisfaction, technician productivity, safety, equipment uptime and the reliability of JCB machinery.

- Support Field Service Technicians with technical information, fault diagnosis and infield support
- Assist with technical queries from internal teams, customers, suppliers and the JCB Australia team
- Coordinate breakdown support, including escalations, parts approvals and customer communication
- Lead, coach and manage technicians to achieve service, safety and productivity outcomes
- Monitor job performance, WIP, warranty recovery, travel time and lost time
- Maintain compliance across service systems, policies, procedures and WHSE requirements

Employment Details:

- Salary: $110,000 to $120,000 + superannuation and company vehicle
- Employment Type: Permanent, Full-Time
- Report To: National Operations Manager
- Location: Welshpool WA

About You
You are an experienced service leader with strong technical knowledge,



customer focus and the ability to support technicians in a busy field service environment.

- Experience in a mechanical role working on heavy mobile equipment
- Experience in a leadership role within a service department, OEM or dealership environment
- Mechanical or trade qualification (Certificate 3 in Mobile Plant Technology preferred)
- Capital equipment industry knowledge
- Solid mechanical and technical foundation skills
- Proven leadership skills with the ability to coach and motivate a technical team
- Strong written and verbal communication skills

About Us
As one of Australasia’s largest and fastest-growing materials handling hire and sales companies, we have over 40 years of heritage as a privately-owned, family-operated business. Employing over 750 people across Australia & New Zealand, our team members enjoy making a difference for our customers as part of a dynamic, values-led business where safety is at the forefront of everything we do.

Application
If this opportunity sounds like it could be the right fit for you, then APPLY NOW by clicking the application link

📌 JCB Field Service and Technical Support Supervisor (Welshpool)
🏢 Adaptalift Group
📍 Welshpool