Change Manager – Digital Transformation Location:

Brisbane CBD (Hybrid – 3 days in office / 60%)

Contract Duration:

Immediate start – June 30, 2027

Daily Rate:

$1,000 – $1,200/day (inclusive of Superannuation)

About the Role We are seeking an experienced

Change Manager

to lead organisational change, service readiness, and enablement activities for a major Queensland Public Sector Digital Licensing Transformation initiative.

Reporting to the Manager of Project Delivery, you will lead the end-to-end change strategy across business units, ensuring seamless system adoption, operational transition, and continuous improvement for go-live and beyond.

Key Responsibilities

Service Readiness & Operational Handover:

Develop and execute integrated readiness plans across people, processes, technology, training, and communications. Document target support models, runbooks, SOPs, and user guides to support operational handover into Business-as-Usual (BAU).

Change Strategy & Execution:

Produce core change deliverables, including impact assessments, stakeholder analysis, and tailored communication and training strategies aligned with the delivery roadmap.

Communications & Stakeholder Engagement:

Design and deliver targeted communication plans to internal and external stakeholders, providing updates on impacts, implementation timing, and readiness status. Support executive-level reporting.

Training & Enablement:

Create and run training/enablement plans for support and business teams, ensuring full readiness for go-live while tracking enablement effectiveness.





Post-Go-Live Support & Continuous Improvement:

Monitor early-life adoption, assist with issue triage, collect operational feedback, and implement iterative process enhancements.

Mandatory Requirements & Core Skills

Salesforce Expertise:

Hands-on experience with Salesforce platforms, specifically

Salesforce Public Sector Solutions (PSS)

IT Service Management & Operational Readiness:

Demonstrated experience in IT service management (ITIL aligned) and leading service readiness/operational transitions for enterprise digital platforms.

Core Change Artefacts:

Proven capability creating change impact assessments, stakeholder matrices, communication plans, and training strategies.

Technical Change Coordination:

Experience coordinating technical change across complex system integrations, infrastructure, and business processes.

Stakeholder Engagement & Communication:

Exceptional leadership, stakeholder management, and facilitation skills with the ability to manage change with minimal disruption to ongoing operations.

Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact the Recruitment Consultant

Additional information

Contract Duration: Immediate start - June 30, 2027

Daily Rate: $1,000 - $1,200/day (inclusive of Superannuation)

Location: Brisbane CBD (Hybrid - 3 days in office / 60%)

redwolfrosch.com.au

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📌 Change Manager - Digital Transformation (Brisbane)
🏢 Redwolf Rosch
📍 Brisbane