Description and requirements The opportunity Our Client Services Coordinator don’t just provide care, they build lasting relationships. By working consistently with the same clients, you will become a trusted companion who delivers truly personalised support. Every service and activity is thoughtfully tailored to each client’s health, happiness, independence, interests and choices, empowering them to live life on their own terms, with dignity and joy. How you will make an impact as a Client Services Coordinator The Customer Service Coordinator is responsible for the staff rostering and general administrative functions of the regional Home Care Service and provides effective support to the General Manager in the overall leadership and commercial management of the service. This position plays a critical role in the allocation and rostering of employees, administrative support for the General Manager and Client Services Managers/ Allied Health Professionals, and monitoring of core compliance requirements. Leveraging Regis resources and systems, success will be built upon a customer and team work focus, strong internal relationships and the ability to effectively support high quality customer service while supporting the implementation of corporate and divisional improvement activities within the Home Care Service. About You As a compassionate and reliable individual who prides themselves in delivering customer service excellence, ideally with experience within the health and/or aged care sector, you’ll have;
• Demonstrated customer service experience in a fast paced setting
• Demonstrated experience in roster management or supporting roster management Demonstrated high level of administration skills
• Proficiency with the range of Microsoft Office Suite of products, with emphasis on Word, Outlook, Excel




• Demonstrated proficiency in verbal and written communication skills.
• Proven ability to effectively communicate with employees across all levels within the organisation and other relevant stakeholders.
• Demonstrated ability to follow processes
• Understands sales processes (desirable)
• Experience within an aged care environment favourable but not essential. Benefits That Support And Reward You
• Flexibility
- experience the flexibility to balance work and life
• Competitive rates
- earn competitive hourly rates with opportunities for overtime
• Development
- grow your career through comprehensive training and development programs
• Study Assistance
- whether you're starting out or advancing your qualifications, our Study Assistance Program supports everything from traineeships to Bachelor Degrees
• Reward and recognition
- your dedication won’t go unnoticed. Our reward and recognition initiatives celebrate the great work you do every day.
• Discounts on selected health insurance and access to wellbeing services. Belonging at Regis Home Care We are proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It really is work you can feel good about.

We offer
flexible hours, competitive rates and a supportive environment where your work is truly valued. At Regis, real impact starts with you. Join our passionate team of caring Home Support Workers dedicated to making a meaningful impact on the lives of older Australians. #JoinRegis To work in Regis Home Care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current-year flu vaccination and certification proof.

📌 Client Services Coordinator- Blackburn South (Melbourne)
🏢 Regis Aged Care
📍 Melbourne