About Us
Consumer habits are anything but linear, and attention must be earned. At Digitas, we understand that, to break through, brands must be surprising, entertaining and authentic. Driven by imagination and fueled by deep cultural, consumer and business insights, we craft impactful creative experiences across every medium — from integrated campaigns, gaming, and physical experiences to full-length feature films. We earn the right for brands to be part of their customers’ networks. We drive growth with our amazing clients, through our capabilities in Consulting, Products & Platforms, Customer Engagement and Digital Media. Part of Publicis Groupe, and a Leader in Gartner’s Magic Quadrant for Global Marketing Agencies, we’re proud to work with some of the world’s leading brands. Digitas – The Networked Experience Agency

Job Description
We’re looking for an experienced Group Account Director to join the Digitas team in Melbourne working across a portfolio of clients. In this role you would be at the forefront of our stakeholder relationships, driving growth, fostering collaboration and ensuring exceptional service delivery. You will serve as the primary point of contact for your client, understanding their business objectives and translating them into effective and measurable solutions. As a Group Account Director, you would play a key strategic role in guiding and influencing senior stakeholders internally and externally to ensure both agency and client needs are met, whilst leading a large cross-functional team to build customer experiences that create measurable impact for your client. Your role will be pivotal in fostering long-term partnerships and maximising stakeholder satisfaction. Reporting to the Managing Director your role will involve:
• Client Relationship Management: Build and maintain strong, trust-based relationships with your key stakeholders. Act as their advocate within the agency and the voice of Digitas externally, and ensure needs are met with high-quality, innovative solutions.
• Strategic Planning: Collaborate with your stakeholders to identify their marketing goals and develop digital marketing strategies that align with their objectives and budget.
• Campaign Management: Brief, deliver, and execute customer campaigns with a focus on CRM and Customer Experience, understanding the fundamentals of each deliverable,



and the impact on the clients’ objectives.
• Cross-functional Collaboration: Work closely with internal teams including creative, strategy, data and delivery to develop integrated solutions that exceed client expectations.
• Financial Management: Oversee, maintain and ensure client profitability and identify opportunities for efficiencies and implementation of effective processes.

Qualifications:
The person we are looking for has:
• 8+ years of client facing experience at a digital or integrated communications agency leading CRM and Customer Experience strategy and outputs.
• Proven experience in managing large client portfolios while also increasing client growth and business development.
• You enjoy building strong c-suite relationships with your stakeholders and guiding them strategically.
• Experience successfully overseeing large teams, you have strong people techniques and enjoy fostering the growth and development of your team.
• You are agile, have comfort in ambiguity and have the aptitude to adapt to changing needs of the client, project or Digitas.
• Strong business and financial acumen, you have experience running intricate projects tightly that are both profitable and effective.
• Stay abreast of emerging trends in business, technology and digital to apply them to strategies.
• Strong CX, CRM, MarTech and AdTech experience, and a strong understanding of CRM communications and the role they play in the broader communications mix Got what it takes? We’d love to hear from you. Additional Information
- What we will offer you: Be a part of the Publicis Groupe family, one of the world’s most progressive and agile modern communications businesses. Enjoy all the perks that come with our network offering:
• A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing.
• A creative, lively and rewarding office environment where people love working with each other,



supported by our Publicis Liberté flexibility approach “working your way, with us”
• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity, Equality and Inclusion strategy driven through our Viva Women, Égalité, enABLE and Embrace (reconciliation action plan) programs.
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits.
• Access to counsellors, psychologists and professionals through Sonder
- an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs. If you don’t tick every box in this ad, please don’t rule yourself out. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply. Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions. Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way. We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via [email protected]
- your personal information will be kept confidential.

📌 Group Account Director (Melbourne)
🏢 Digitas Australia
📍 Melbourne