eCommerce Performance & Insights Manager | Sydney | Permanent | Full-time | 5+ years Data is only useful if someone acts on it. We’re looking for the person who makes that happen. We’re looking for an eCommerce Performance & Insights Manager. Sponsorship is not available for this role. To apply, you must be an Australian citizen, permanent resident, or hold a valid visa with full Australian work rights.

Key Responsibilities
• Lead weekly, monthly and campaign performance reporting for digital sales channels.
• Deliver actionable analysis and insights across Postpaid, Prepaid and Fixed product portfolios.
• Translate complex data into transparent, concise recommendations for business stakeholders.
• Identify trends, risks and opportunities impacting digital sales and customer acquisition performance.
• Develop senior leadership-ready reporting, dashboards and performance summaries.
• Ensure reporting outputs are accurate, timely and aligned to business objectives. Campaign & Marketing Insights:
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• Deliver campaign performance reporting and post-implementation analysis across brands.
• Evaluate the effectiveness of digital marketing activity and promotional campaigns.
• Provide insight into key performance drivers, customer behaviour and channel effectiveness.
• Partner with Performance Marketing, CLM, Digital Growth and Ecommerce teams to identify optimisation opportunities and improve return on investment.
• Support test-and-learn initiatives through performance measurement and insight generation. Reporting & Analytics Capability:
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• Maintain and continuously improve reporting frameworks,



dashboards and performance scorecards.
• Ensure consistency, governance and accuracy across e-commerce reporting methodologies.
• Collaborate with analytics and data teams to improve data quality, accessibility and reporting automation.
• Identify opportunities to simplify reporting and increase the value delivered through analytics. What you’ll bring Essential
• 5+ years’ experience in ecommerce analytics, digital performance reporting, commercial insights or a related analytical role.
• Demonstrated experience analysing digital sales and ecommerce performance.
• Strong ability to translate complex data into actionable business insights and recommendations.
• Advanced experience with reporting and visualisation tools such as Power BI, Tableau or similar platforms.
• Strong analytical and problem-solving capability, with experience working across multiple datasets and systems.
• Excellent communication, storytelling and stakeholder management skills.
• Experience presenting insights and recommendations to senior stakeholders.
• Strong commercial acumen and understanding of e-commerce performance metrics. Desirable
• Experience in telecommunications, retail, ecommerce or subscription-based businesses.
• Experience using Adobe Analytics, Google Analytics 4, Tealium or similar digital analytics platforms.
• SQL and data modelling capabilities.
• Experience measuring digital marketing performance and customer acquisition activity.
• Understanding of experimentation, conversion rate optimisation and digital performance measurement.

📌 eCommerce Performance (Sydney)
🏢 Zentact Systems
📍 Sydney