About Select Plant Australia Select Plant Australia is one of Australia’s leading specialist plant hire providers and a key part of the Laing O’Rourke Group. We provide the plant, equipment and specialist solutions that help deliver some of Australia’s largest, most complex and exciting construction projects. Our capability spans Cranes and Lifting Solutions, General Plant, Heavy Plant, Site Solutions, Specialist Rail, Sustainability and Innovation, and Vehicles, giving our customers access to one of the broadest plant ranges in the industry. Benefits At Laing O’Rourke, we’re committed to helping our people thrive and build meaningful, rewarding careers.

We offer
exceptional development opportunities, wellbeing support and a range of benefits designed to support you both at work and beyond. We’re proud to foster a diverse and inclusive workplace and welcome applications from First Nations Peoples and people from culturally and linguistically diverse backgrounds. Laing O’Rourke is also recognised by the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality. Some of our benefits include:
• In-house training and on-the-job development opportunities
• Six months’ paid parental leave at full pay for all employees
• Purchased leave options and volunteering leave
• Exclusive discounts and savings across hundreds of Australian retailers Learn more about our Benefits & Rewards and our Stretch Reconciliation Action Plan https://www.laingorourke.com/company/diversity-and-inclusion

Key responsibilities
• ​​Own customer enquiries from receipt through resolution or agreed handover, prioritising urgency and customer impact.​




• ​​Clarify customer requirements and confirm feasibility with operational teams before commitments are made.​
• ​​Prepare accurate quotations using approved rates, terms and charging structures and follow up approvals.​
• ​​Create and maintain complete bookings and hire contracts, resolving routine discrepancies before fulfilment.​
• ​​Coordinate fleet availability, supplier solutions, dispatch, delivery, site access and proof-of-delivery requirements.​
• ​​Manage hire changes, off-hire, collections, returns and close-out records accurately and on time.​
• ​​Review standard charges and invoice enquiries, coordinating authorised corrections or credits within authority.​
• ​​Maintain accurate customer and hire records while building trusted relationships through proactive communication.​ About you
• ​​Experience in customer service, customer operations, scheduling, logistics or equipment hire in a fast-paced setting.​
• ​​Practical experience with quotations, bookings, hire contracts, dispatch, changes, returns or billing processes.​
• ​​Ability to coordinate customers, suppliers and operational stakeholders while managing competing priorities.​
• ​​Experience resolving routine customer, fulfilment, transaction and billing issues using sound judgement.​
• ​​Experience maintaining accurate operational and commercial records within defined procedures and controls.​
• ​​Experience with COINS or a similar hire, ERP, CRM or customer-management system is desirable.​
• ​​Strong customer focus, commercial awareness, attention to detail and professional communication skills.​

📌 Customer Service Officer (Sydney)
🏢 Laing O'Rourke
📍 Sydney