Branch Manager | Fastflex Heating & Cooling Supplies | Thomastown VIC Full-time
· On-site
· $95,000 – $105,000 + super + quarterly bonus About Fastflex We’ve been supplying the HVAC trade across Victoria since 2004. We’re a tight-knit team with a solid reputation for product knowledge and genuine service. It’s the kind of place where your work actually matters and you’re not just a number. We’re expanding, and we’re looking for a hands-on Branch Manager to run our Thomastown branch and help take it to the next level. The Role You’ll be responsible for the full operation of the branch: receiving and dispatch, counter sales, leading the team and growing the business. You’ll have real autonomy to run the branch your way, with the CEO backing you.

Key responsibilities
• Managing all warehouse operations: receiving, picking, packing, dispatch and returns
• Serving trade and retail customers at the counter with accurate HVAC product advice
• Supervising, rostering and developing a small team of warehouse and counter sales staff
• Keeping stock accurate through cycle counts and stock rotation
• Following up quotes and sales leads to turn enquiries into orders
• Finding opportunities to grow trade accounts and repeat business
• Upholding our customer service standards and resolving issues quickly
• Championing safe work practices and WHS compliance across the team How You’ll Be Measured




• Monthly and annual sales budgets
• Stock accuracy from cycle counts and stocktakes
• On-time, accurate order dispatch
• Customer service standards: customers acknowledged within 30 seconds, phones answered within 4 rings, emails answered within 1 hour
• WHS compliance: incident rates, hazard reporting and housekeeping audits
• Team performance, retention and training completion What We’re Looking For Essential:
• Current forklift licence (LF)
• Experience in HVAC, refrigeration or related trade supply
• Proven warehouse management and team leadership experience
• Counter sales or customer service experience in a trade, wholesale or industrial setting
• Physically fit and comfortable working hands-on every day
• Strong communication skills with trade customers and staff
• Confident with computers, including POS and inventory systems Nice to have:
• Experience with Reckon Accounts or similar software
• Current driver’s licence What’s In It For You
• $95,000 – $105,000 per year + super
• Quarterly performance bonus tied to branch results
• Weekly pay
• Mobile phone provided
• Employee Assistance Program (EAP)
• Free lunch every Friday
• Real autonomy, with the CEO backing you
• Room to grow. We’re expanding, and we promote from within.
• A tight-knit team where you’re a name, not a number

📌 Branch Manager (Melbourne)
🏢 Fastflex Heatingoling Supplies P/L
📍 Melbourne