Reporting to the Field Operations Manager (ANZ), you will be responsible for servicing, diagnosing and repairing home appliances across our product range within customer homes and commercial environments. This is a field-based role where no two days are the same. You'll be provided with a fully maintained company vehicle, tools, training and ongoing support to help you succeed.

Key Responsibilities
• Attend customer service calls across the Northern suburbs of Melbourne and surrounding areas
• Diagnose and repair domestic appliances, both in and out of warranty
• Deliver exceptional customer service in line with company standards
• Accurately complete service reports and job documentation
• Manage van stock and spare parts inventory
• Process payments for non-warranty repairs when required
• Maintain a safe working workplace and adhere to all OH&S; requirements
• Build positive relationships with customers and service partners
• Participate in ongoing technical training and development
• About You We're looking for someone who enjoys technical problem solving, takes pride in their work and is passionate about delivering great customer experiences. Skills & Experience Essential
• Previous experience in appliance servicing, electrical repairs, trade services or a related technical field
• Strong fault-finding and diagnostic skills




• Excellent communication and customer service skills
• Current unrestricted Australian Driver's Licence
• Full Australian working rights
• Ability to work independently while managing a mobile service schedule Highly Regarded
• Type A Gas Servicing Licence (preferred but not essential)
• Electrical Disconnect/Reconnect Licence
• Experience repairing domestic appliances
• Trade qualification in electrical, refrigeration, gas fitting or a related field Personal Attributes
• Customer-focused and professional
• Strong attention to detail
• Reliable and self-motivated
• Well presented with excellent interpersonal skills
• Practical problem solver with a strong technical aptitude What's on Offer
• Competitive salary package
• Fully maintained company vehicle
• Mobile phone and tools provided
• Ongoing technical training and development
• Supportive team environment
• Opportunity to work for a leading global manufacturer
• Career growth opportunities within a well-established organisation Apply Now If you're looking for a hands-on technical role with variety, autonomy and the support of a market-leading organisation, we'd love to hear from you. Apply today with your resume and a brief cover letter outlining your experience and suitability for the role.

📌 Field Service Technician (Melbourne)
🏢 Glen Dimplex AU
📍 Melbourne