Our friendly National 360 Townsville team is on the lookout for an experienced Client Support Representative to join us and support our wonderful Allied Health team This is a 6-month maternity leave cover prospect, with the potential for an extension.

About The Role
You'll be the first voice a client or family hears when they reach out for support. Based in our Townsville office and working as part of our national Client Support Team, you'll manage referrals, coordinate appointments and support client enquiries to help create a seamless client experience. If you enjoy connecting with people, staying organised and making a difference behind the scenes, this could be the perfect role for you.

Key Responsibilities
• Be the welcoming first point of contact for clients, families, referrers and stakeholders via phone, email and in person.
• Support clients through their National 360 journey, from referral and onboarding through to service delivery.
• Coordinate appointments and clinician schedules to create a seamless experience for clients and families.
• Assist clients to access services across NDIS, Aged Care and private funding pathways, with support and training provided.
• Maintain accurate client records and documentation across our systems.
• Support the day-to-day operations of the office, helping create a professional, organised and client-focused environment.
• Work collaboratively with clinicians and our national Client Support Team to deliver an exceptional client experience.
• Bring your positive attitude, great communication skills and passion for helping others. ABOUT YOU
• 2+ Years experience in administration,



reception, customer service or another client-facing role.
• Available to work from the Townsville office most days, with WFH flexibility when no clients are expected to attend for clinic sessions.
• Strong communication and interpersonal skills, with confidence managing enquiries.
• Excellent organisation, multitasking and attention to detail.
• Confident using Microsoft Office and learning new systems.
• Proactive, solutions-focused and team-oriented.
• Healthcare, Allied Health or NDIS experience highly regarded but not essential.
• NDIS Worker Screening Clearance and Blue Card, or willingness to obtain. ABOUT NATIONAL 360 Founded in 2006, National 360 is a NDIS registered provider of community-based allied health services, with 21 offices across six states. Our multidisciplinary teams work across Occupational Therapy, Speech Pathology, Physiotherapy, Behaviour Support and Early Childhood Intervention, helping people achieve meaningful outcomes in their everyday lives. THE PERKS We want you to enjoy your career, keep growing and have a life outside of work too. Here’s Just Some Of What You’ll Receive
• 3 National 360 Leave days each year, paid parental leave for primary and non-primary carers,



and the option to purchase additional leave.
• Laptop and mobile phone to support you in your role.
• Service rewards, core values awards and vouchers recognising tenure and achievements.
• A caring, compassionate manager, a dedicated Wellbeing Committee and access to 24/7 confidential mental health and medical support through Sonder for you and your family.
• Discounted private health insurance through HCF, Fitness Passport gym access for you and your family, salary sacrificing and novated leasing.
• Access to a Beny account with savings on brands including Virgin Australia, Fitness First, Event Cinemas and Chemist Warehouse.
• Regular team-building activities through our Fun Fund, celebrations for special occasions, community engagement and charity events.
• Access to wellbeing resources, mental health first aid support and safety features to help you feel supported both inside and outside of work.
• Opportunities to relocate interstate and continue your career with National 360. Explore all our benefits at https://national360.com.au/360-benefits-rewards/ For more information or to request the position description, contact Tess Veliz, Senior Talent Acquisition Partner, at [email protected]. National 360 is committed to providing all candidates with fair, respectful and timely communication throughout the recruitment process, regardless of the outcome. We welcome people from all backgrounds and identities, including Aboriginal and Torres Strait Islander peoples and people living with disability. We believe our diversity makes us stronger.

📌 Client Support Intake Representative (Townsville)
🏢 National 360
📍 Townsville