We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day. About the team Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience. Our Workplace Technology team is responsible for the platforms and services that help our teams work securely, effectively and productively across the organisation. The function brings together workplace technology operations, platform management, application deployment and endpoint security, working closely with internal teams and strategic technology partners. This is a highly collaborative environment with strong connections across Cyber Security, Risk, Procurement, Vendor Management, Finance and other Technology teams, as well as managed service and technology partners.

About the role
As the Digital Workplace Technologies Manager, you’ll lead the performance, support and ongoing evolution of our workplace technology services, ensuring they are stable, secure and aligned to business needs. You’ll lead a high-performing team across internal and managed service resources, with accountability for service performance, platform health, operational readiness and continuous improvement. Working across the Microsoft 365 (M365) ecosystem and broader workplace technology portfolio, you’ll oversee platform lifecycle management, licensing and commercial optimisation, while identifying opportunities to simplify operations through automation and standardisation. You’ll lead technology change across the portfolio, ensuring new capabilities, deployments and service changes transition effectively into BAU with minimal disruption. You’ll also work closely with our Managed Service Provider (MSP), providing oversight of service delivery, performance and outcomes, while partnering with Cyber Security, Risk,



Procurement and other technology partners to ensure services meet governance, security and compliance requirements. About you and your skills You are an experienced technology operations or platform leader who can balance people leadership, service performance, commercial outcomes and technical governance in a complex enterprise environment. You are comfortable working across multiple workplace technology disciplines and can translate strategy into practical operational priorities
• 8+ years' experience in technology operations or platform management, including at least 5 years in a people leadership role managing technical teams.
• Demonstrated experience managing outsourced or third-party service delivery, including SLA governance, knowledge transfer and transition management.
• Experience overseeing multiple technology disciplines such as platform engineering, application deployment or endpoint security.
• Deep and recent technical understanding of the Microsoft 365 ecosystem, experience supporting enterprise deployments of Exchange, Teams, SharePoint & OneDrive.
• Experience delivering technology initiatives aligned to an enterprise strategy or roadmap, with a strong focus on operational readiness and sustainable service outcomes.
• Strong stakeholder management skills, with the ability to work effectively across Technology, Security and business functions.
• A strong governance and commercial mindset, with experience in risk, compliance, audit support, cost optimisation, budgets and vendor management.
• Tertiary qualifications in Information Technology, Business, Engineering or a related discipline, or equivalent practical experience.
• Experience with service management frameworks and tools such as ServiceNow will be highly regarded. This is an opportunity to shape how Digital Workplace services evolve at scale, combining solid people leadership, technology expertise and commercial thinking to deliver a secure, reliable and modern workplace experience. What’s in it for you?
• Flexible working options:



We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares. About the recruitment process We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email [email protected] Job ID: 203011 Employment Type: Full time #LI-DIG1

📌 Manager - Digital Workplace Technologies - Hawthorn East
🏢 Coles Group
📍 Hawthorn East