Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a solid sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Drive the Future of Workers Compensation Through AI and Innovation We are seeking an experienced Victorian Workers Compensation professional who wants to use their operational knowledge to improve how work gets done through AI, automation and digital tools. Your workers compensation background is central to this role. You will connect Victorian operational teams with our national Automation & AI team, translating frontline challenges into practical improvement opportunities and helping teams adopt new ways of working. This is an operational business partnering role, not a technical AI development role. If you understand Victorian workers compensation operations, enjoy influencing stakeholders and are curious about how technology can support better outcomes, we would love to hear from you. Workers compensation experience is essential; technical AI expertise is not the primary requirement. How you'll make an impact What You'll Be Doing As the AI Business Partner, you'll partner closely with operational leaders, Continuous Improvement, Technology, Data & Analytics and our national Automation & AI team to identify, prioritise and embed AI-driven solutions across Victorian Operations.

Key responsibilities
include: What You'll Be Doing
• Identifying and prioritising AI,



automation and digital opportunities across Victorian Workers Compensation operations.
• Partnering with leaders to translate operational challenges into practical technology solutions and business cases.
• Driving adoption of AI capabilities through training, coaching, workshops and implementation support.
• Formulating business requirements for implementation of AI and automation initiatives
• Acting as a trusted AI advisor, helping teams embrace new ways of working and realise tangible business benefits.
• Collaborating with Operations, Continuous Improvement, Technology and Data & Analytics teams to align initiatives and share best practice.
• Supporting AI governance requirements, use case assessments, risk reviews and approval processes.
• Measuring and report on adoption, outcomes and business value to ensure successful implementation and continuous improvement.
• Assisting with stakeholder engagement, including supporting AI and automation initiatives involving WorkSafe Victoria where required. About you About You We're looking for someone who understands Victorian Workers Compensation operations and is excited about the opportunities AI can bring to the future of work. We’re also looking for:
• Essential: Strong experience within Victorian Workers Compensation or Personal Injury.
• Proven stakeholder engagement and influencing skills.
• Exposure to AI, automation, digital transformation or technology adoption initiatives will be ideal.
• Experience supporting organisational change and capability uplift.
• Understanding of responsible AI, governance or risk management frameworks.
• Experience developing business cases, benefit models and operational reporting.
• Ability to identify business challenges and translate them into practical technology opportunities.
• Strong analytical, facilitation, presentation and communication skills.
• Confidence working across frontline teams, leadership groups and technical stakeholders.



What we can offer you:
• Attractive remuneration packaging and hybrid work arrangements, including Work from Home opportunities.
• 9 day fortnight (after the completion of your probationary period).
• Paid Parental Leave to support your family life.
• Reproductive leave.
• A friendly, collaborative, and supportive working environment.
• Opportunities for ongoing education and development, as well as genuine career progression.
• Corporate health insurance discounts, fitness passport, wellness programs, and additional purchased annual leave options.
• Discounts and cash-back offers from hundreds of retailers.
• Birthday leave – take a day off during your birthday month as a gift from GB Ready for Something Different? If you're ready to move into a role where you can genuinely influence recovery outcomes, build deeper stakeholder relationships, and access broader long-term career opportunities, we'd love to hear from you. Apply now and discover where a career with Gallagher Bassett can take you. To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Agency applications will not be considered. Gallagher Bassett is a proud to be Equal Opportunity Employer. We value inclusion and diversity and are committed to providing reasonable adjustments throughout the recruitment process. Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

📌 Workers Compensation AI Business Partner (Melbourne)
🏢 Gallagher
📍 Melbourne