Job Summary Senior Systems Engineer | Microsoft Cloud & Managed Services In this hands-on role, you'll combine Level 3 technical expertise, project delivery, and technical leadership to support a diverse portfolio of managed services customers across cloud, infrastructure, security, and modern workplace technologies.

Job Description
Your Role
• Act as the senior escalation point for complex technical incidents and critical customer issues.
• Manage and optimise Microsoft 365, Azure, Intune, Entra ID, and endpoint environments.
• Lead infrastructure, cloud, and modern workplace projects from design through to implementation.
• Drive security improvements, including Essential Eight uplift, privileged access management, and incident response.
• Develop operational standards, automation, and best-practice technical solutions.
• Build trusted relationships with customers and provide practical, business-focused advice. Skills What We're Looking For: You'll be an experienced engineer who enjoys balancing operational support, technical leadership,



and project delivery.
• 8+ years' experience in systems, infrastructure, or cloud engineering.
• Robust MSP or managed services experience supporting multiple customer environments.
• Proven Level 3 troubleshooting and escalation experience.
• Deep Microsoft technology expertise across Azure, Microsoft 365, Intune, Entra ID, and Windows infrastructure.
• Experience delivering cloud, migration, and modern workplace projects.
• Strong customer engagement and stakeholder management skills.
• PowerShell and automation capability.
• Microsoft certifications such as Azure Administrator Associate and Endpoint Administrator Associate (or equivalent experience). If you're passionate about Microsoft technologies, enjoy solving complex challenges, and want to play a key role in delivering exceptional customer outcomes, we'd love to hear from you.

📌 Senior Systems Engineer (Australia)
🏢 Ricoh
📍 Australia