Location:
Brisbane We are looking for a Product Analyst to join our Business Architecture team and build deep knowledge of the applications that support our rail, terminal and port operations. This is a role for someone who enjoys understanding how systems work, how people use them and how they can be better supported. You will work closely with operational teams to understand their processes and applications, becoming a trusted source of knowledge for key commercial and operational systems. You will provide second-level application support, maintain product and application knowledge, and work across operational users, Business Analysts, Solution Architects, Technology teams and vendors to help ensure our applications remain effective, well understood and supported.

Key responsibilities
• Build solid knowledge of operational applications, their functionality and how they are used across rail, terminal and port operations.
• Become a key point of knowledge for operational users and Technology teams regarding application functionality and use.
• Maintain accurate application documentation, knowledge articles, user guidance and operational support information.
• Provide application and operational expertise to Business Analysts, Solution Architects, Developers, product/platform teams and vendors.
• Support testing, solution validation and implementation activities when application enhancements or changes are introduced.
• Investigate and monitor known application issues and improvement opportunities, helping ensure they are understood and progressed by the appropriate teams.
• Help maintain product and application knowledge so information remains current,



accessible and reusable across the business.
• Contribute to continuous improvement and the effective use of business systems, consistent with the broader responsibilities contained in the position description. About you You don't need to be a developer or a traditional Business Analyst to succeed in this role. We're looking for someone who is curious, analytical and genuinely interested in understanding how applications work in an operational environment. You will enjoy getting into the detail, talking with the people who use systems every day and building enough knowledge to become someone others can turn to for advice and support. Ideally, you will bring:
• Experience working with business applications, operational systems, product/platform teams or application support.
• Strong analytical and problem-solving skills, with the ability to investigate issues and understand how systems and processes interact.
• The ability to quickly learn complex applications and build strong product knowledge.
• Confidence working with operational users, Technology teams and external vendors.
• Strong written communication skills, with the ability to turn complex information into clear, practical documentation and guidance.




• Robust attention to detail and an organised approach to maintaining application and product knowledge.
• Confidence using Microsoft 365 and learning new systems and technologies.
• Experience within rail, transport, logistics or another operational environment would be highly regarded.
• Exposure to Signavio, LeanIX, Jira or Confluence would be beneficial. Applications close 27th November

What we offer
you: At Aurizon, we support the development and growth of our employees. With a national portfolio of operations,

we offer
long-term and exciting career opportunities. Some of our benefits include:
• Development and growth opportunities.
• Access to mentoring and development programs.
• Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands.
• Parental leave program and super booster. About Aurizon. https://youtu.be/PHESxVZ6dQY Aurizon is Australia’s largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy, connecting miners, primary producers and industry with international and domestic markets. Look to Aurizon for a diverse and collaborative culture. At Aurizon, we are proud of our diverse, collaborative, creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic, caring, and inclusive work environment. To learn

about us
and our company values, please visit www.aurizon.com.au/careers

📌 Product Analyst (Brisbane City)
🏢 Aurizon
📍 Brisbane City