Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, free salary continuance insurance, share match equity scheme, enhanced parental pay and leave offering, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships. In this role, you will report to the Head of Channel Operations and you will support the Channels leadership team to develop and execute the channels strategic plan across IWPB. The role focuses on improving productivity and performance across all channels by turning insight into practical interventions, stronger processes and clearer priorities. You will translate business intelligence and reporting into actionable plans for teams, shaping channel strategy into work plans, roadmaps and business cases. You will partner closely with colleagues across IWPB, including Data and Analytics, in a high-profile, highly regulated environment. Success means measurable uplift in operational efficiency, cost optimisation and service outcomes while staying within operational performance parameters and control standards. You will also strengthen how the function communicates change, manages risk and builds best practice ways of working.



Your main responsibilities will include:
• Shape the broader WPB Channels strategy into clear work plans, priorities and delivery roadmaps across IWPB channels
• Establish actionable performance and productivity plans aligned to business strategy and focused on measurable uplift
• Develop business cases, insights and reporting that identify capability and process improvements
• Interpret business intelligence data and translate it into team-level and individual performance plans
• Partner with Data and Analytics and other stakeholders to dissect performance and productivity and recommend interventions
• Oversee delivery across key focus areas including operational efficiency, cost optimisation, offshoring analysis, lead management and branch optimisation
• Coordinate operational requirements and changes so teams can implement them effectively and consistently
• Govern operational risk, internal controls and regulatory and compliance requirements within HBAU Group guidelines To be successful in this role, you will need:
• Bachelor’s degree in a Finance and/or business-related field.
• Bring substantial experience in financial services, wealth management or retail banking environments, including proven oversight of high-performing teams
• Demonstrate robust capability in performance management, service excellence and customer experience outcomes
• Apply operational risk management experience within regulated environments,



including maintaining control standards and compliance disciplines
• Use data analysis and modelling skills to interpret and summarise high volumes of information into clear insights
• Communicate complex financial information clearly including presenting to ExCo-level audiences and making the complex simple
• Create strong storyboarding and presentation materials that support decision-making and prioritisation
• Manage multiple projects in parallel, delivering transformation and improvement activity to timelines and agreed standards
• Bring GCP and SQL experience, or equivalent demonstrable experience working with similar tools and data environments Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations. We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, adaptable working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged. Learn more about careers at HSBC Australia – https://www.hsbc.com/careers/where-we-hire/australia Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.

📌 Channels Performance and Productivity Lead (Sydney)
🏢 Hsbc
📍 Sydney