About the Role
Resonate Solutions Pty Ltd is seeking an experienced Application Support and Production Testing Engineer to join our technical operations team. The successful candidate will be responsible for supporting, testing, deploying and maintaining enterprise software applications and associated ICT infrastructure. This role combines technical application support, production verification testing, system monitoring and operational improvement to ensure the reliability, functionality and performance of our software solutions.

Key Responsibilities
• Conduct production verification testing (PVT) following software deployments, upgrades and releases to evaluate application functionality, performance and system integrity.
• Investigate and diagnose application defects, system errors and performance issues, working closely with Development and Quality Assurance teams to implement appropriate solutions.
• Plan, coordinate and execute application deployments, including configuring cloud infrastructure, network environments, application services and databases.
• Provide advanced technical support for production applications, troubleshoot complex incidents and undertake root cause analysis to identify and resolve recurring technical problems.
• Monitor application and infrastructure performance, analyse system behaviour and implement automated alerts to identify potential failures and maintain operational stability.
• Develop and maintain automation scripts and deployment pipelines using tools such as PowerShell and SQL to improve operational efficiency and system reliability.
• Support the administration,



maintenance, troubleshooting and optimisation of databases, servers, virtual machines and associated ICT infrastructure.
• Prepare and maintain technical documentation, production testing records, incident reports and operational procedures to support technical quality and continuous improvement.
• Collaborate with internal technical teams to improve application testing, deployment processes, system performance and the overall quality of technical support services. Skills and Experience Required
• Bachelor's degree or higher qualification in Information Technology, Computer Science, Software Engineering or a related discipline, or equivalent relevant professional experience.
• Minimum three years of relevant professional experience in application support, software testing, production operations or a closely related ICT engineering role. Desirable Skills
• Experience with Microsoft Azure or other cloud platforms.
• Familiarity with CI/CD pipelines and automated deployment tools.
• Experience with monitoring, reporting and incident management tools such as Power BI, JIRA or similar platforms.
• Experience supporting enterprise software applications in production environments. Employment Type: Full-Time, Permanent

Salary:
80,000-95,000 per year

How to Apply
Interested applicants are invited to submit their resume and a brief cover letter outlining their relevant qualifications, technical skills and professional experience. Resonate Solutions Pty Ltd is an equal chance employer and welcomes applications from suitably qualified candidates.

📌 Application Support and Testing Engineer (North Sydney)
🏢 Resonate Solutions
📍 North Sydney