About Us

Cospak started in Australia over 55+ years ago providing packaging solutions. Today Cospak continues to meet customers packaging needs as part of the San Miguel Yamamura Australasia (SMYA) Group.

SMYA is an established leader in packaging and contract beverage filling in Australia and Current Zealand and is a joint venture between two packaging leaders, San Miguel Corporation of the Philippines and Nihon Yamamura Glass of Japan. SMYA is present in all major states across Australia and in Auckland, New Zealand.

About the Role

We have an excellent prospect for a PART-TIME Customer Service Officer to join our Cospak SA team in Wingfield. At 20 hours per week (Mon-Fri, 4 hours/day), this is a great opportunity for someone looking for work/life balance in a role that can genuinely make a contribution to the commercial success of the business.

This is a fast-paced, hands-on role with a strong administrative focus. You'll need to be organised, resilient and able to manage competing priorities while remaining calm, professional and solutions-focused. If you enjoy building relationships, solving problems and working as part of a high-performing team, we'd love to hear from you.

Your Key Responsibilities:

- Customer Service & Relationships: Deliver exceptional customer service across all communication channels (Phone, email and face to face), build strong customer relationships, proactively manage enquiries and resolve issues with a solutions-focused approach.

- Sales Support: Process customer orders, quotations and showroom sales, proactively engage with customers to identify sales opportunities,



support customer retention and work collaboratively with the sales team to drive growth.

- Order Management & Administration: Coordinate customer orders from placement through to delivery, manage samples, back orders, credits and returns, maintain accurate customer records and liaise with internal teams to ensure customer commitments are met.

About You – What Will Make You Successful?:

- 1-2+ years of customer service , sales administration or similar role (manufacturing or packaging experience a plus!)

- Excellent communication and interpersonal skills, with the confidence to engage customers professionally.

- Strong organisational skills and exceptional attention to detail.

- A proactive, can-do attitude with a genuine desire to achieve results.

- The ability to manage competing priorities and perform effectively in a busy environment.

- Confidence in handling customer challenges while remaining calm, resilient and solutions-focused.

- A willingness to learn, take initiative and contribute positively to team success.

What we offer:

- Join a well-established leading supplier of packaging solutions with strong market presence

- A supportive team culture that values integrity, respect, and excellence

- A challenging and rewarding role

- Enjoy a varied role that combines customer engagement, administration, and sales support

Awaiting the successful applicant is the opportunity to join and contribute to the success and future of Cospak.

If this sounds like you, APPLY TODAY!

Please note that only short listed candidates will be contacted and applicants must have the legal right to live and work in Australia. Visa sponsorship is NOT available for this role.

We are an equal opportunity employer.

📌 Customer Service Officer | Cospak SA (Wingfield)
🏢 SMYA
📍 Wingfield