Position description

Assistant Park Manager | Ballina & Shaws Bay | Circa $80,000 + Super + Benefits

Enjoy the coastal lifestyle of the Northern Rivers while building your leadership career across two welcoming holiday parks on Bundjalung Country. Reflections Ballina and Reflections Shaws Bay offer access to beautiful waterways, nearby beaches and plenty of opportunities for fishing, kayaking, cycling and coastal walks. With local cafés, shops and restaurants close by, there is plenty to enjoy outside of work.

As Assistant Park Manager, you’ll work across both parks, supporting the Park Manager with daily operations, leading the team and helping create memorable experiences for our guests. This is a hands-on role with plenty of variety, supporting across Grounds & Maintenance, Housekeeping and Guest Services teams. You’ll work across two locations, building strong relationships with both teams and helping maintain consistent standards of service.

With a strong focus on reception and administration, this is a great opportunity for someone who enjoys organising daily priorities, supporting people and delivering a welcoming guest experience while developing their park management skills.

About You

To be successful in this role, you will be able to:

- Demonstrate sound business acumen, identify opportunities for improvement and make practical, customer-focused decisions.
- Build positive relationships with guests, colleagues and stakeholders, valuing different perspectives and experiences.
- Support and coach your team, encourage ideas and contribute to a positive workplace culture.
- Stay organised and adapt to changing priorities across two parks.

The Duties





This Assistant Park Manager role is ideal for someone who enjoys creating excellent guest experiences and keeping the day-to-day operations of busy holiday parks running smoothly. With a strong focus on reception and administration, you’ll support guest bookings and enquiries, coordinate daily priorities and help lead the reception and housekeeping teams across Ballina and Shaws Bay.

Working closely with the Park Manager and broader park teams, you’ll help maintain high operational standards, support clear communication between locations and contribute to the success of both parks. If you’re organised, confident with systems and enjoy supporting a team, this could be the perfect next step in your career.

A typical day in the role may include:

- Supporting daily operations across both parks, helping teams deliver efficient service and great guest experiences.
- Managing guest bookings, enquiries and concerns with a welcoming and practical approach.
- Supporting staff training, coaching and a positive team culture.
- Supervising park employees and coordinating daily work where required.
- Assisting the Park Manager with park financials and administration.
- Conducting routine park inspections, including daily walk-arounds and scheduled monthly audits.
- Following WHS guidelines and procedures and supporting safe work practices.

The Perks

In addition to a competitive salary, you will have access to:

- 2 free nights to be used at any of our parks*;




- Discounts at our parks for personal travel and access to a friends and family discount;
- Additional leave benefits, including the opportunity to purchase leave, a parental leave gap payment and birthday leave;
- Salary sacrificing and novated lease options;
- Wellbeing initiatives, including our Employee Assistance Program, annual flu vaccinations and activities that build connection and belonging.

What are we looking for?

To be considered for this role, you will need:

- Previous experience in a supervisory, management or senior administrative role.
- Previous experience in hospitality and tourism, preferably in guest services, housekeeping or grounds maintenance.
- Strong organisational and administrative skills, with confidence using booking and business systems.
- The ability to work collaboratively across two park locations.
- Knowledge of WHS requirements and safe work practices.
- A current driver licence.

All applications must include an up-to-date resume and a one-page cover letter describing how you meet our needs.

We are an Equal Opportunity Employer. Aboriginal and/or Torres Strait Islander people are encouraged to apply.

About Us

At Reflections Holiday Parks, we proudly care for 40 unique destinations, all located on iconic NSW Crown Land. Our purpose is to share nature’s playground with our guests in a way that gives back to our communities and nurtures the environment.

We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.

Position description

📌 Assistant Park Manager (Ballina)
🏢 Reflections Holidays
📍 Ballina