Team Leader - Home Claims: Lead, Inspire, Impact!

Are you a dynamic leader ready to shape a high-performing team and make a tangible impact? We're seeking a passionate Team Leader to inspire our Home Claims Consultants. This role is about driving exceptional customer outcomes, fostering a thriving team culture, and expertly navigating complex claims in a demanding environment. If you're a leader who thrives on challenges and empowers others, join us!

What You'll Be Doing:

- Lead & Coach: Develop, motivate, and empower your team to deliver exceptional service and performance.

- Drive Performance: Master performance management, conducting crucial conversations, managing UPL/behavioural issues, and fostering accountability.

- Strategic Workload Management: Effectively prioritise, allocate, and manage team portfolios amidst evolving demands.

- Expert Support: Provide essential technical, product, and process guidance to your team.

- Collaborate & Improve: Build strong stakeholder relationships and champion continuous improvement initiatives.

Who We're Looking For:

- Proven Leadership: Solid Team Leader experience (or equivalent), with a track record of inspiring teams in fast-paced environments.

- People Performance Expert: You excel in performance management, confidently handling difficult conversations, accountability, and development.

- Culture Driver: Ability to motivate, engage, and unite a team, fostering a positive, high-performing culture.

- Problem-Solver & Communicator: Strong analytical, communication,



and conflict resolution skills for complex people and operational challenges.

- Resilient & Customer-Focused: Thrive under pressure, drive customer outcomes, and adapt to demanding environments with an innovative mindset.

Our Perks:

- Attractive Incentives! Significant earning potential through our competitive scheme.

- North Lakes Office: Modern workspace with local cafes & shops.

- Extra Leave: Enjoy a paid 'ME' day & volunteer day annually; option to purchase more.

- Paid Parental Leave: Generous support for new parents.

- Development: Internal programs & extensive online courses.

- Discounts: On Budget Direct insurance products.

- Recognition: Reward and incentive schemes for high performance.

- Social & Community: Vibrant activities and workplace giving with dollar-matching.

About Us:

Join Auto & General (A&G;), Australia's fastest-growing Motor and Home insurer. We're a dynamic, forward-thinking organisation committed to safeguarding futures. With our multi-award-winning brands and strategic partnerships, we're making a real impact. If you're a passionate leader ready to contribute to our success and thrive in a high-growth setting, apply today!

Auto & General values individual differences and believes in fostering an inclusive culture that creates a excellent place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

📌 Home Claims Team Leader (Sunshine Coast)
🏢 Auto & General
📍 Sunshine Coast