HOUSEKEEPING OPERATIONS MANAGER

Alpine Property Collective | Thredbo, NSW

An exciting leadership opportunity with a boutique property management company in the heart of the Snowy Mountains.

Alpine Property Collective is looking for an enthusiastic, organised and motivated Housekeeping Operations Manager to take ownership of our housekeeping division and lead our wonderful team.

We're not your traditional Real Estate. We're an independent, creative and forward-thinking company with a passion for beautiful interiors, exceptional presentation and memorable guest experiences.

We pride ourselves on our friendly, flexible and supportive workplace culture, where teamwork, initiative and fresh ideas are genuinely valued.

This is a fantastic opportunity for an experienced housekeeping professional ready to take the next step in their career, or an established manager looking for a rewarding role with greater responsibility, autonomy and the opportunity to make a real impact.

We're looking for someone who combines strong organisational and leadership skills with a genuine sense of pride in their work. Someone who can inspire a team, manage a busy operation and ensure that the smallest details are never overlooked.

About the Role

Reporting directly to the Directors, you'll take responsibility for the daily management, coordination and continued improvement of our housekeeping operations across our portfolio of holiday properties in Thredbo.

This is a wide-ranging, hands-on full time management role where no two days are quite the same.

Team Leadership & Daily Operations

- Lead, support and motivate our housekeeping team, fostering a positive, efficient and collaborative working environment.

- Plan and coordinate daily cleaning schedules, allocating properties and responsibilities to team members.

- Confidently lead daily team briefings, clearly communicating priorities, expectations, cleaning allocations and any special requirements.

- Effectively delegate tasks, supervise workloads and ensure team members are working productively.

- Balance efficiency with quality, ensuring properties are thoroughly cleaned and presented to our standards within their allocated cleaning times.

- Monitor daily progress, manage unexpected changes and ensure all properties are ready for guest arrivals.

- Recruit, interview, onboard and train housekeeping staff.

- Provide ongoing guidance, constructive feedback and support to help the team develop and perform at their best.

- Ensure company procedures, cleaning standards and operational systems are consistently followed.

- Maintain open, professional communication with the Directors, providing regular updates, feedback and recommendations.

Property Presentation & Quality Control

- Conduct detailed property inspections before guest arrivals.





- Ensure every property is immaculately cleaned, beautifully styled and presented to an exceptional standard.

- Oversee correct bedding configurations, additional guest requirements, hired items and special requests.

- Maintain accurate apartment kitchen inventories, including regular checks, replenishment and record keeping.

- Identify furniture, linen, décor and household items requiring replacement, updating or improvement.

- Make recommendations to the Directors on ways to elevate the presentation and guest experience of our properties.

- Identify, record and report maintenance issues, ensuring appropriate follow-up.

- Maintain consistency across our portfolio while recognising the individual character and requirements of each property.

Linen, Laundry & Inventory Management

- Oversee the day-to-day management and coordination of linen and laundry operations.

- Manage linen stock levels, regular stock takes, ordering and inventory records.

- Monitor linen usage, quality, condition and replacement requirements.

- Coordinate linen distribution, collection and availability to ensure smooth property changeovers.

- Manage ordering and stock control of guest amenities, cleaning products, consumables and housekeeping supplies.

- Maintain accurate stock records and ensure supplies are available when required.

- Keep housekeeping storerooms clean, organised, well stocked and efficiently managed.

- Monitor stock usage, minimise unnecessary waste and identify opportunities for operational improvements.

Seasonal Planning & Property Care

- Plan, organise and oversee comprehensive spring-cleaning and deep-cleaning schedules between seasons.

- Coordinate seasonal property preparation and additional housekeeping projects.

- Ensure properties are maintained to our standards throughout the year.

- Continually review and improve housekeeping systems, procedures and operational efficiency.

- Manage apartment inventories completing replenishment and logging updates.

About You

We're looking for a capable, confident and approachable leader who enjoys working with people and takes genuine pride in delivering excellent results.

You'll ideally bring:

- Experience in housekeeping, accommodation operations or a similar hospitality environment.

- Strong organisational skills and the ability to coordinate multiple properties, staff and competing priorities.

- Confidence in leading team meetings,



communicating daily plans and motivating others.

- The ability to delegate effectively, manage time and maintain productivity without compromising quality.

- Excellent communication and interpersonal skills.

- A positive, professional and solutions-focused attitude.

- Flexibility, adaptability and a willingness to embrace feedback and new ideas.

- A proactive approach, with the ability to identify issues and take initiative.

- An exceptional eye for detail, presentation and styling.

- The ability to work independently while collaborating closely with the Directors and wider team.

- Previous management experience would be highly regarded, but we're equally interested in hearing from experienced housekeeping professionals who are ready to step into a leadership role.

Above all, we're looking for someone who takes ownership, cares about the quality of their work and enjoys bringing out the best in the people around them.

What We Offer

- Competitive salary package reflective of experience and responsibilities.

- Annual performance-based bonus linked to guest review scores, property presentation standards, team performance and operational results.

- Accommodation available if required, which can be included as part of an agreed employment package.

- Company vehicles available in Thredbo for daily work-related use.

- A genuinely friendly, flexible and supportive workplace with a fantastic team culture.

- Opportunities for career development and career progression.

- The chance to work with a creative, independent company that values fresh thinking and doing things differently.

- The lifestyle benefits of living and working in the beautiful Snowy Mountains.

- Discounted season passes

Why Alpine Property Collective?

We're passionate about what we do, from the way we style and present our properties to the relationships we build with our guests, owners and team.

We believe great hospitality comes from a combination of attention to detail, thoughtful presentation, efficient operations and people who genuinely enjoy their work.

As a growing, independent business, we offer something a little different from the traditional corporate environment. We encourage initiative, value good communication and believe that the best results come from working together.

This is an opportunity to step into a meaningful leadership role, bring your own strengths and ideas to the business and help us continue raising the standard of holiday accommodation in Thredbo.

If you're ready for a new challenge, enjoy leading people and take pride in creating exceptional guest experiences, we'd love to hear from you.

To apply: Please send your CV and a brief introduction outlining your experience and why this opportunity interests you.

📌 Housekeeping Manager (Thredbo)
🏢 Alpine Property Collective
📍 Thredbo