Business Analyst (Mid-Level)

About Campfire

At Campfire Digital Services Pty Ltd, we believe technology should feel natural and effortless.

Our mission is to humanise technology by designing and delivering digital solutions that are intuitive, meaningful and easy to use. We partner with organisations across government and industry to deliver high-quality digital experiences that work for users and the teams behind them.

About the Role

We’re seeking a mid-level Business Analyst to join our delivery and customer support team. You’ll work with users and stakeholders to understand the problems they need to solve, then turn those insights into explicit, testable work for a Scrum team.

With guidance from a Senior Business Analyst, you’ll take ownership of analysis for assigned features or product areas from discovery through to release. You’ll work closely with Product Owners, designers, developers and testers to refine the backlog, clarify requirements and check that what’s delivered meets user and business needs.

This role suits someone who enjoys asking good questions, building trust across business and technical teams and keeping delivery moving when priorities change.

Key Responsibilities

Business Analysis & Requirements

- Lead the analysis for assigned features and product areas from discovery through to release.

- Gather and analyse requirements through interviews, workshops, observation and data analysis.

- Map current and future processes, identify gaps and recommend practical improvements.

- Translate business needs into clear, testable and traceable requirements, user stories and acceptance criteria..

Scrum & Agile Delivery

- Partner with the Product Owner to prioritise and refine the backlog, keeping work ready one to two sprints ahead.

- Break features into smaller pieces of work that deliver value and can be tested.

- Participate in Scrum ceremonies, answer questions during sprints and help demonstrate delivered features to stakeholders.

Stakeholder Engagement,



Testing & Change

- Triage customer and user support tickets as they arise, validate against requirements and expected functionality.

- Build trusted relationships across business and technical teams, communicate clearly and raise risks or competing priorities early.

- Support user acceptance testing by preparing scenarios, coordinating business testers and tracking defects through to resolution.

- Identify business impacts and support change communications and user training.

- Keep analysis and decisions easy to find in tools such as Jira or Confluence, and share what you learn with the team.

Skills & Experience

We’re looking for someone with:

- 3–5 years’ experience in business analysis in technology or digital services, including at least two years as a BA in a Scrum or Agile delivery team.

- Experience writing user stories and acceptance criteria and contributing to backlog refinement.

- Working knowledge of process modelling and practical requirements elicitation techniques.

- Experience with Agile delivery and documentation tools such as Jira, Azure DevOps or Confluence.

- The ability to explain complex ideas clearly, build rapport and take ownership of assigned work.

Nice to Have

- Experience working in customer support teams, and liaising directly with users to help resolve issues and understand problems.

- Data analysis or reporting skills.

- Experience supporting user acceptance testing and business change management

- Hands-on experience of ITIL.

Preferred Qualifications

- A degree in Business, Information Technology, Computer Science or a related field, or equivalent practical experience.

- A business analysis or Agile certification such as IIBA-AAC, CCBA, CBAP, PMI-PBA, PSM I or CSM.

Apply Now

If you enjoy getting to the heart of a problem and working with a team to solve it, we’d like to hear from you. Please submit your résumé and a brief cover letter outlining your experience in Agile delivery and an example of how you turned a user or business need into work a delivery team could act on.

📌 Business Analyst (East Perth)
🏢 Campfire Digital Services
📍 East Perth