Sales Consultant

Retail Fixtures Australia | Dandenong South, Melbourne

Bring your energy, technical aptitude and exceptional customer service to a varied sales role with a national fixtures supplier.

Retail Fixtures Australia supplies shelving, display fixtures and storage solutions to customers across Australia. We’re looking for an enthusiastic, organised Sales Consultant who enjoys understanding customer needs, finding practical solutions and turning enquiries into sales.

You’ll bring experience in customer service, internal sales or sales administration and be ready to take the next step in your career. We place just as much value on your energy, emotional intelligence and willingness to learn as we do on your experience.

About the role

Reporting to our Head of Operations & Customer Success, you’ll support customers from their first enquiry through to quoting, ordering and delivery. Working closely with our sales, operations and warehouse teams, you’ll represent Retail Fixtures Australia and our associated brands, GarageKing and Inlusso.

This role combines customer relationships, sales follow-up and hands-on administration. You’ll take ownership of the details and make sure customers feel informed and looked after throughout their experience with us.

What you’ll be doing

- Responding promptly and professionally to phone, email and in-person enquiries.

- Understanding customer requirements and helping identify suitable products and solutions.

- Preparing quotes and following up opportunities to convert enquiries into sales.

- Processing sales orders, ecommerce orders and key account requirements accurately.

- Keeping customers informed about their orders,



deliveries and project progress.

- Maintaining customer records, sales opportunities and follow-up tasks in Odoo.

- Coordinating with internal teams on freight, dispatch, invoicing and outstanding actions.

- Helping with reporting, general office administration, supplies and team activities.

What you’ll bring

- Outstanding customer service: You listen, ask thoughtful questions and follow through on your commitments.

- High emotional intelligence: You build rapport naturally, understand different perspectives and handle challenges with empathy and confidence.

- Energy and initiative: You enjoy a busy environment, act promptly and take ownership of your work.

- Technical aptitude: You’re curious about how products work and can learn the details needed to guide customers.

- A sales mindset: You’re comfortable following up, offering solutions and helping customers make a decision.

- Organisation and accuracy: You manage competing priorities while keeping quotes, orders and records correct.

- Robust communication and computer skills: You communicate clearly and learn new systems quickly.

Minimum two years’ experience in customer service, sales support, administration or a similar role would provide a strong foundation. Industry knowledge is welcome, but not essential.

Why join us?

- Develop your skills across sales, customer relationships, products and business systems.

- Enjoy a varied role where you can take ownership and see the results of your efforts.

- Work closely with a team where your contribution is visible and valued.

- Help customers find practical solutions that improve their businesses and spaces.

📌 Sales Consultant (Dandenong South)
🏢 ASSOCIATED PROJECTS
📍 Dandenong South