Summary:

The Executive and Manager Support Officer provides a range of administrative and coordination support to the Director Training Products and Quality and managers within the Training Products and Quality (TPQ) Directorate to ensure smooth operation and effective communication.

This position establishes and maintains effective administrative processes associated with the Directorate and manages the calendars, diaries and travel for the Director. This position requires a high level of stakeholder management, exceptional organisational skills and the ability to handle multiple projects and tasks.

The Executive and Manager Support Officer must act with discretion and uphold confidentiality to ensure that sensitive organisational, stakeholder and project information is protected.

Responsibilities:

In support of the Director and Managers within the Training Products and Quality directorate, the Executive and Manager Support Officer will:

1.Lead provision of high-level administrative support to the Director and members of the Directorate including coordinating complex diaries, travel, meetings and events.

2.Lead the delivery of logistics for key meetings including catering, travel, room bookings, expenditure and minutes.

3.Support drafting of presentations, communications, briefing packs, speaking notes and other meeting materials.

4.Support drafting of Board Papers (in consultation with Director, Managers & Company Secretary).

5.Support delivery of material for key governance groups including the Industry Advisory Group, Sub-committees and Networks through drafting of presentations,



communications, speaking notes and other meeting materials.

6.Prepare internal documents such as Briefing Notes and Authorisation forms in line with company policies and procedures.

7.Support the Director and other managers within the Directorate.

8.Undertake other reasonable duties as required.

Essential Selection Criteria

1. Strong organisational and time-management skills including the ability to handle multiple tasks.
2. Proficiency in office software (e.g., Microsoft Office Suite, project management tools).
3. High level of discretion, reliability, professionalism and attention to detail.
4. Demonstrated ability to be flexible and responsive to changing priorities and work in a dynamic team workplace.
5. Demonstrated ability to develop and maintain positive relationships with internal and external stakeholders.
6. Strong interpersonal skills to build and maintain relationships including the ability to proactively and persistently resolve issues as they arise.
7. The ability to work with a sense of urgency and anticipate internal stakeholder expectations.

Desirable Selection Criteria

1. Experience working within service-focused private companies and/or public safety and government contexts.
2. Experience in delivery of high-quality administrative services
3. Experience in travel and accommodation bookings.
4. Experience in working with Directors, Managers and governance groups.
5. Experience in working with external contractors

- Understanding of government processes and procedures is an advantage.

📌 Executive and Manager Support Officer (Melbourne)
🏢 Public Skills Australia
📍 Melbourne