Exceptional venues. A connected team. People at the heart of it all.
We’re looking for an experienced Staffing Manager to lead our Melbourne staffing team and bring together the people who make our hospitality experiences possible.
Supporting our casual workforce across Production Kitchen, Ormond House, Glasshouse, Luminare, State Library Victoria and Major Events, you’ll combine practical workforce planning and rostering with a personal approach to recruitment, development and employee experience.

About Us
At The Big Group, we are all about the essence of true hospitality, made for the 21st century. From sourcing ingredients, training our staff and curating the details, the great Art of Australian Hospitality is its ability to flex from formal to relaxed, ultra-contemporary to authentically multicultural, and to show everyone a good time.
When it comes to our team, Fun is Fundamental! We believe that a dynamic and enjoyable work setting is key to delivering exceptional service. Our team is passionate, energetic and dedicated to creating memorable experiences for our guests while having a great time doing it!

Our Venues
Our Melbourne portfolio includes a Production Kitchen, Restaurant and 4 Event venues. Supporting events across these distinctive venues brings variety to your work, with different service requirements, teams and staffing needs to bring together.

The Opportunity
You’ll lead the staffing department and work closely with HR to oversee the casual employee journey, from first application through to onboarding, rostering, training and ongoing development.




You’ll work closely with our operational and culinary leaders to ensure each venue has the right people, skills and support. This is a hands-on leadership role for someone who enjoys making a complex roster work just as much as helping people feel welcome, valued and connected to the team. Our team can fluctuate from 200-500 staff and our rosters can fluctuate from small and repetitive, to Major Events like the Melbourne Cup Carnival and the Australia Open.

Main Duties

- Lead and support the staffing team, balancing workloads and priorities across busy and quieter periods.
- Plan recruitment around business demand, building a capable casual workforce and reducing reliance on agency staff.
- Oversee recruitment, onboarding and induction, creating a welcoming and organised experience for new starters.
- Coordinate Back of House and Front of House rostering, matching staffing levels and skills to operational requirements.
- Manage changing staffing needs, including urgent replacements and after-hours staffing enquiries via the Staffing Mobiles.
- Oversee accurate weekly timesheet submissions and reporting on staff hours and labour costs.
- Partner with venue and culinary leaders to coordinate training, share constructive feedback and identify development opportunities.




- Keep casual employees informed and connected through clear, consistent communication and positive team initiatives.
- Maintain employee records, qualifications and compliance requirements.
- Support employee wellbeing and performance with managers and HR where required.
- On-site support throughout Major Events.

Skills/Experience Required

- Strong experience in volume rostering (preferably hospitality), staffing, workforce coordination or a comparable operational leadership role.
- Demonstrated experience recruiting, onboarding and rostering a casual workforce.
- An understanding of Front of House and Back of House operations and the staffing demands of events.
- Experience leading a team, setting priorities and supporting people to perform at their best.
- Strong organisation and attention to detail, with the ability to manage competing deadlines and last-minute changes.
- A confident, approachable communication style and the ability to build relationships across teams.
- Understanding of the Hospitality Industry General Award.
- Confidence using rostering and employee management systems and reviewing timesheets.
- Sound judgement when handling employee concerns, confidential information and compliance requirements.
- Flexibility to respond to urgent staffing requirements outside standard business hours.

How to Apply
If you are passionate about hospitality and have the skills and experience to excel in this role, we invite you to send us your resume and answer our application questions.
Join us in creating unforgettable experiences for our team at The Big Group!

📌 Staffing Manager (Melbourne)
🏢 The Big Group
📍 Melbourne