BHP is a world-leading resources company. We work in more than 90 locations worldwide and our products are sold globally.

We've positioned our business to support the megatrends shaping our world. Iron ore and metallurgical coal for the steel needed for global infrastructure and the energy transition. Copper for renewable energy. And we are moving into potash to support more sustainable farming.

A resource mix for today - and critical to the future.

About the Role

Reporting to the Manager Experience Delivery, this role brings human-centred and service design expertise to Portfolio & Experience (P&E;) initiatives. You will make sure material HR change is designed around the real needs of employees and leaders, not just internal process, by applying human-centred design methods and leading service design and experience mapping.

Accountabilities

- Applies human-centred design methods to P&E; initiatives

- Leads service design and experience mapping for material change

- Facilitates design workshops with employees, leaders and stakeholders

- Translates customer insight into practical design recommendations

- Partners with Principal Project Management and Lead Principal for a Value Stream on delivery integration

- Supports usability and experience testing of new solutions

- Contributes to P&E;'s design standards and toolkits

- Reports design outcomes and insights to Manager Experience Delivery





About You

- Tertiary qualification in design, organizational psychology, business or a related discipline, or equivalent relevant experience

- Postgraduate study or certification in human-centred design, service design or design thinking is preferred

- Proven experience applying human-centred and service design methods, including user research, journey and experience mapping, service blueprinting and co-design, to complex organisational change

- Demonstrated ability to translate customer and employee insight into clear, practical design recommendations that leaders can act on

- Solid facilitation skills, with experience running design workshops with employees, leaders and other stakeholders

- Experience planning and running usability and experience testing of new solutions, and using the findings to refine them

- Ability to work alongside project management and delivery teams so that design outcomes are built into delivery

- Experience building design standards, toolkits or practices that other teams can use, and a strong portfolio of work that shows your approach and impact

- Strong communication and storytelling skills, with the ability to share insights and design outcomes clearly with senior stakeholders

- Experience in HR, people or employee experience design is preferred but not essential

📌 Principal Human Centred Design | Australia (Brisbane)
🏢 BHP
📍 Brisbane