Make a difference in every student's journey!

Are you a people-oriented professional who enjoys helping others, solving problems and creating positive experiences? Do you enjoy interacting with people from diverse cultural backgrounds and providing meaningful support to students throughout their educational journey?

NVR Education Australia is seeking an enthusiastic, organised and customer-focused Student Experience Officer to join our team.

This is an exciting opportunity for someone who enjoys working with people, has strong administrative skills and takes pride in delivering outstanding customer service.

As a key point of contact for students, you will play an important role in supporting the entire student journey — from admissions through to orientation, ongoing studies, academic progression and successful course completion. You will help ensure students feel welcomed, supported, informed and connected to the College at every stage of their experience.

About the Role

Working closely with academic, admissions and support teams, you will assist in coordinating student service activities, intervention strategies, arranging support meetings and referring students to appropriate academic or welfare support services where required.

You will play an active role in encouraging student engagement, addressing potential challenges and helping students successfully progress through and complete their courses.

An important aspect of this role is monitoring student attendance and academic progress to help ensure students remain on track with their studies and meet the College's academic and regulatory requirements. You will proactively monitor attendance records, course progress and assessment outcomes, identify students who may be at risk of falling behind, and follow up with students to address concerns at an early stage.

This is a varied, hands-on role that combines student engagement,



academic progress and attendance monitoring, administration, compliance support and campus operations. No two days will be exactly the same!

Key Responsibilities

- Respond professionally to student enquiries in person, by telephone and by email.

- Assist with enrolments, document collection, orientation and student onboarding.

- Maintain accurate student information, correspondence and records in the student management system.

- Monitor attendance records and follow up absences, outstanding documents and other student matters.

- Coordinate with trainers and academic staff regarding student progress, reassessments and support needs.

- Assist with course variations, leave requests, transfers, withdrawals and completion documentation.

- Receive student feedback and complaints, maintain records and refer matters for resolution.

- Assist with student engagement activities, surveys and campus events.

- Support students with general welfare enquiries and connect them with appropriate support services when required

- Provide general support in meetings and managing College policies and procedures

- Contribute to continuous improvement of student services processes

About You

We are looking for someone who is approachable, proactive and genuinely enjoys helping people. You will have the ability to manage competing priorities while maintaining a high standard of accuracy, professionalism and customer service.

To be successful in this role, you will ideally have:





- Previous experience in student services, education administration, reception, customer service or a similar role.

- A friendly, respectful approach to working with people from diverse cultural backgrounds.

- Strong customer service and communication skills

- Excellent organisation and attention to detail and follow-through

- Ability to handle sensitive information with discretion

- Confidence using Microsoft Office, student management systems and online learning systems

- A commitment to accurate recordkeeping, confidentiality and consistent student support.

Desirable:

- Experience working in a Registered Training Organisation (RTO) or international education environment.

- Familiarity with the PRISMS Database

- Experience supporting international students and understanding their unique needs

- Ability to communicate in one or more languages in addition to English will be highly regarded

Why Join NVR Education Australia?

- Be part of a supportive and collaborative education team.

- Enjoy a diverse and rewarding role where you can make a genuine difference to students.

- Work in a multicultural environment with students from different backgrounds.

- Develop your skills and knowledge in the Australian vocational education and international education sectors.

- Gain valuable exposure to student services, education administration and regulatory compliance.

How to Apply

If you are passionate about student experience, enjoy working in a people-focused setting and are ready to contribute to a positive campus culture, we would love to hear from you!

Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role.

Join NVR Education Australia and help us create a positive and rewarding experience for every student!

📌 Student Experience Officer (Haymarket)
🏢 NVR Education Australia
📍 Haymarket