Discover a career fuelled by possibility at Travel + Leisure Co. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Dunsborough team as a Guest Experience Hosttoday! Multiple full time positions available!
How You’ll Shine?
- Greeting and registering of owners and guests
- Providing information on local area attractions
- Completion of all department related paperwork
- Using all communication equipment including telephones, facsimiles and computers
- Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
- Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
- Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
- Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
- Clearly articulate the benefit of traveling within Travel & Leisure's community
- Meet targets and KPI's as set by the business
What You’ll Bring
To be successful in this role, you will be:
- Genuine passion for customer service and the local area
- Excellent communicator with strong interpersonal skills
- Enthusiastic, self-motivated and positive individual
- Immaculate presentation and professional grooming standards
- High levels of computer literacy
- Previous experience with a PMS system (Opera) advantageous
- Have the ability to recognize and solve problems in the workplace
- Must be able to work a flexible schedule between 7:00am - 3:00pm, 11:00am - 7:00pm and 3:00pm to 11:00pm, including evenings, weekends, public holidays, and school holidays.
How You’ll Be Rewarded
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many perks on offer include:
- Discounted hotel stays across the world
- Subsidised Private Health Insurance (upon successful completion probation period)
- Professional development funding
- Base hourly rate coupled with performance based incentives
- Monthly, Quarterly and Yearly Recognition Programs