Are you an experienced medical receptionist looking to join a welcoming, family specialist practice?

We are seeking a friendly, reliable and organised Medical Receptionist to join our small team at a specialist paediatric cardiology practice in Caulfield North.

This is a 4 day per week opportunity providing reception and administrative support. We are looking for someone who can hit the ground running, has a strong background in medical reception and understands the importance of delivering compassionate, qualified care to children and their families.

Previous medical reception experience is essential.

About the Role

As the first point of contact for our patients and their families, you will play an important role in creating a welcoming environment and ensuring the smooth day-to-day operation of the practice.

Working within a small, supportive team, you will need to be confident managing reception independently, staying organised and providing excellent service to patients, families and healthcare professionals.

Key Responsibilities

- Greeting patients and families in a warm, friendly and professional manner.

- Managing appointments, bookings, cancellations and appointment reminders.

- Answering incoming telephone calls and responding to patient enquiries.

- Processing referrals and coordinating specialist appointments.

- Maintaining accurate patient records and managing medical correspondence.

- Liaising with GPs, specialists and other healthcare providers.

- Processing payments, billing and general administrative duties.

- Maintaining strict patient confidentiality and privacy.

- Supporting the specialist and clinical team with daily administrative tasks.





- Ensuring the reception and waiting areas remain organised and welcoming.

- Typing, Filing - both Manual and Computer records

About You

To be successful in this role, you will have:

- Previous medical reception experience – essential.

- Experience working in a medical or specialist practice.

- Excellent communication skills and a professional telephone manner.

- Strong organisational skills and attention to detail.

- Confidence managing appointment systems, patient records and medical correspondence.

- A warm, compassionate and patient-focused approach, particularly when dealing with children and their families.

- The ability to multitask, prioritise and work independently.

- A reliable, proactive attitude and a genuine team-focused approach.

- A sound understanding of patient confidentiality and privacy requirements.

What's on Offer?

- Level 5 classification under the Health Professionals and Support Services Award [MA000027].

- Approx 30 hours per week (4 days).

- Flexible, Weekday work only – no weekend work.

- Convenient Caulfield North location.

- A small family practice.

- Immediate start available.

This is a great opportunity for an experienced medical receptionist who enjoys working in a close-knit practice and values building positive relationships with patients and their families.

How to Apply

If you have solid medical reception experience, enjoy working in a specialist healthcare environment and are available to start immediately, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your relevant experience and availability.

Applications will be reviewed as they are received, so we encourage you to apply promptly.

📌 Medical Receptionist (Caulfield North)
🏢 Melbourne Childrens Cardiology
📍 Caulfield North