Workforce Extensions client, an industry leader in their field, are looking for a friendly, organised and motivated Customer Service Administrator/Receptionist to join their team.
This is a varied, hands-on role suited to someone who enjoys dealing with people, has great communication skills and can confidently manage a busy workload.
You will be the first point of contact for their customers and play an important role in keeping the day-to-day service operations running smoothly.
Key Responsibilities:
- Answer incoming phone calls and respond to customer enquiries.
- Provide friendly and professional customer service.
- Liaise with Service Technicians & Operations Team to organise daily work schedules and job requirements.
- Manage customer service requests and job enquiries.
- Communicate with customers regarding service requests and job enquiries.
- General reception and administration duties.
- Invoicing and accounts receivable duties.
- Maintain accurate customer records and service documentation.
About You:
- Excellent communication and customer service skills.
- Friendly, approachable and skilled telephone manner.
- Strong organisational and time management skills.
- Ability to multitask and prioritise in a busy environment.
- Confident using computers and proficient in MS Office applications.
- Knowledge of Simpro and/or MYOB software an advantage.
- Good attention to detail and problem-solving skills.
- Able to work independently as well as part of a team.
- Previous experience in customer service, reception and administration, would be highly regarded.
What We Offer:
- Role is part time, Monday, Wednesday & Friday 8.30am - 4.30pm.
- Flexibility - Someone who is flexible and capable of working more days for holiday or leave coverage when required would be desirable.
- A friendly and supportive team environment.
- An interesting role, with plenty of variety.
- A stable position with ongoing opportunities to develop your skills.
If you're a people person and enjoy keeping things organised, communicating with customers and helping a team run efficiently, we'd love to hear from you!